Associate Manager, Operations Excellence

Taipei City China
Permanent
Full-time

16 days ago

We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.Our mission is to build the digital infrastructure for the global experience economy - empowering merchants to share their passions and travelers to discover the heartbeat of each destination.We operate a mobile-first, curated platform featuring diverse experiences across global destinations.Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

Customer First
Push Boundaries
Critical Thinking
Build for Scale
Less is More
Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!We are looking for a highly analytical and self-driven individual to drive operational excellence and commercial performance for the hotel vertical. This role focuses on leveraging AI to improve productivity and conducting deep pricing investigations to enhance competitiveness and profitability.You will be expected to think critically, act proactively, and own problems end-to-end - from identifying issues to delivering measurable outcomes.What You'll Do:AI-Driven Operational Excellence

Leverage AI tools to automate and streamline operational workflows (e.g. pricing checks, reporting, anomaly detection)
Build scalable, AI-assisted processes to improve team productivity, speed, and accuracy
Proactively identify inefficiencies and redesign workflows to reduce manual effort and errors
Apply AI to surface insights, detect anomalies, and enable faster decision-making
Continuously experiment with new AI tools and approaches to drive 10x efficiency gains

Pricing Investigation & Commercial Performance

Conduct deep dives into pricing gaps, parity issues, and competitiveness across platforms
Identify root causes such as supplier cost gaps, promo conflicts, or distribution leakage
Translate findings into clear, actionable recommendations for BD, pricing or product teams
Drive improvements in conversion and margins through pricing optimization
Monitor key metrics and proactively flag risks and opportunities

What You'll Need:

Strong analytical and problem-solving skills with attention to detail
Highly proactive, self-driven, and outcome-oriented
Comfortable getting hands-on with data and investigating issues deeply
Strong ownership mindset with ability to work independently
Familiarity with AI tools and a strong interest in applying them to business problems
Experience in OTA, e-commerce, or marketplace environments is a plus
Good proficiency in English, with effective communication skills in both speaking and writing.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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