Field Service Engineer

• Work independently on our client vacuum valves installation, troubleshooting, problem solving, maintenance and repairing on site/internal workshop.
• Responds to customer calls; analyzes, and troubleshoots problems via phone, remote session or at customer site.
• On time and correctly report working activities and time duration with customer signature.
• Keep good communication with customers at various levels (tool engineers, section managers etc.)
• Liaise with customers and internal stakeholders relating to technical and service issues.
• Conducting customer support meetings and ensuring regular communication with customers.
• Follow up and feedback customer complaints.
• Follow up customer open issues until it closed.
• Response for our client quality information collection and quality problem report.
• Provide technical problem solving and roots cause analysis report.
• Ability to support customer for urgent request in weekend and holiday.
• Assessing customers’ needs and advice the customers with regards to spare parts, preventive maintenance and retrofit possibilities.
• Special projects and other duties as assigned.

• Mechanical or electronic background with college degree or above.
• Minimum 3 years of service experience in Cleanroom environment (Semiconductor or vacuum industry is preferred).
• Strong skill of diagnosing, repairing and troubleshooting.
• Strong business acumen and ability to identify opportunities within problems.
• Be able to work independently under pressure and irregular hours.
• Personal accountability, team player.
• Good communication and interpersonal skill.
• Goal achievement.
• Willing and able to travel frequently within short notice. Be adapted to irregular over time work together with customer urgent need.
• Able and comfortable to communicate in English, Chinese. And 1 other additional language is a plus. (Japanese or Korean).

WhiteCrow Research