Lab Manager, China Data Recovery Services

• Oversee daily operations of the Hangzhou DRS lab, ensuring alignment with global DRS processes and China specific requirements.
• Maintain operational readiness including staffing, scheduling, equipment, tools, inventory, and workflow.
• Ensure productivity, workload balance, SLA performance, and documentation accuracy.
• Perform daily case assignments to lab engineers and 3rd-party data recovery partners.
• Oversee daily operations from case intake through shipment to maintain accuracy and ensure smooth workflow.
• Conduct routine audits on process compliance, quality, and data security controls.
• Collaborate with global labs (OKC, AMS) for alignment on processes, training, best practices, and knowledge sharing.
• Manage 3rd party data recovery partners to support mainland China operational needs.
• Ensure 3rd party partners adhere to Seagate processes, contractual requirements, data security, and internal policies.
• Perform audits on 3rd party partners as necessary to validate compliance, operational quality, and recovery discipline.
• Serve as the Point of Contact (POC) for all case exceptions and operational escalations.
• Lead continuous improvement initiatives in safety, efficiency, communication, and overall service quality.

• Provide strong leadership and coaching, guiding technicians and support staff to improve skills, performance, and professionalism.
• Build a collaborative, accountable, high trust culture.
• Conduct performance management, feedback, development planning, and team engagement.
• Work with global lab managers and Senior Engineers to enhance employee knowledge and broaden cross site capability.
• Champion structured training programs and support onboarding for new hires.

• Demonstrate strong problem solving skills, proactively identifying and resolving operational issues.
• Be resourceful: know where to find correct information, answers, or experts for the team.
• Escalate technical matters appropriately to Senior Engineers or global SMEs.
• Ensure escalations are managed promptly, transparently, and with thorough follow through.

• Bachelor's degree in computer science, IT, engineering, or equivalent practical experience.
• Strong leadership and people management skills; proven ability to coach, mentor, and develop a team.
• Experience managing operations in a technical, lab, service, or workflow driven environment.
• Knowledge of HDD/SSD fundamentals and storage interface protocols (SATA, SAS, NVMe, USB, Thunderbolt).
• Strong problem solving abilities, sound judgment, and ability to make resourceful decisions.
• Ability to collaborate with teams in the U.S. and EMEA during off business hours.
• Proficiency in English and Mandarin is required.

• Experience in data recovery operations (hardware, firmware, or file system exposure beneficial but not required for technical leadership).
• Experience with operational planning, capacity forecasting, and workflow optimization.
• Experience developing technicians, managing training programs, or supporting knowledge development.
• Experience in customer facing or service oriented environments.

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