Airport Services Agent - Hong Kong

• To ensure that the needs of Emirates passengers are met in a caring, courteous and efficient manner.
• To provide assistance to Emirates passengers such as UMs/CIPs WHCR and Medical Cases in order to provide the personalized service they expect.
• Be involved in “Queue Combing” in order to greet passengers, thereby ensuring that all have their documents ready and identify any problems which would otherwise cause delay at the check-in counter.
• To ensure passengers are adequately briefed and their needs satisfied during delays and disruptions.
• To assist as required with the pre and post flight work and will perform duties as directed by the Supervisor Airport Services or Senior Emirates Official on duty.

• High school level of education or equivalent.
• Minimum of 2 years experience in Airport Ground Handling Services and must have sound knowledge of Emirates route network and aircraft.
• Should have successfully completed the relevant professional training such as Passenger Services, Baggage Services, Cargo, Weight and Balance and Reservations and Ticketing.
• The job requires the candidate to work in a proactive manner and use initiative to resolve discrepancies and unforeseen problems using set guidelines.
• Computer literate.

Emirates