Scope of PositionThe Telephone Operator is responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual guest needs while ensuring a complete follow up. The Telephone Operator will be responsible for informing callers regarding the hotel, taking care of guest requests, and resolving guest issues to the guest satisfaction. Telephone Operators work very closely with all departments in the hotel.RequirementsUniversity Graduate2 years Shanghai telephone operator experienceExcellent overall communication skillsAble to multi taskThe ability to work well in a team environmentBasic Hotel operation knowledgeMust possess a good verbal command of the English and Mandarin Language职责范围通过温和,真诚的声音向所有来电客人打招呼,认知并预见每个客人的需求,跟进服务并让客人满意。员工要具备的职责有：为来电者提供酒店信息，关注客人的要求以及为客人处理事物让客人满意。总机接线员与酒店所有部门紧密合作。职位要求大学毕业2年酒店总机工作经验良好的交流技巧有能力处理多项工作和任务可以在团队的环境里努力地工作基本的酒店营运知识必须拥有良好的中英文口语能力拥有友善和外向的个性
