Senior Events Manager
Hilton
- Shenzhen, Guangdong
- Permanent
- Full-time
- Be familiar with hotel product knowledge and related activities.
- Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc.
- Complete sales targets and related tasks set by the hotel.
- Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan.
- Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales.
- Provide advice and support to the Sales team when business needs are received, turning customer needs into confirmed business.
- Prepare plans / contracts for clients in a timely manner when business needs are received from the Sales Manager.
- Negotiate final details with clients and give professional advice on event planning and layout.
- Seize every opportunity to maximize sales and customer satisfaction.
- Ensure effective communication with customers and hotel departments.
- Distribute team information to all hotel departments in a timely manner, for example, handing out banquet notices, team summaries, and preparing for event coordination meetings.
- Communicate and coordinate with all departments when meeting organizer needs or needs that require urgent assistance, promptly.
- Provide event organizers and their customers with satisfactory service during the event / team stay.
- Review banquet operations and work with all departments to ensure customer needs and hotel commitments are in place.
- Check the accuracy of daily bill entries in a timely manner with the Events Manager to ensure accuracy.
- Promptly calibrate general bills and invoices, preparing and invoicing the receivables to the organizer to ensure all payment arrive on time.
- Follow-up on meetings and events with relevant Sales Managers, such as sending thank you notes and meeting tracking questionnaires.
- Get feedback from customers and follow-up with necessary actions.
- Update the event data file in the hotel's banquet and conference system in a timely manner to ensure the information is accurate.
- Establish and maintain key customer profile and assist the Banquet Sales Director to maintain and manage customer profile management systems.
- Establish good working relationships with internal customers (other departments of the hotel) and external guests (customers, conference organizers, suppliers).
- Actively participate in achieving departmental goals and market budgets.
- Provide feedback on market trends, maintain communication with the Banquet Sales Manager and Banquet Sales Director, maintaining a good relationship with customers to constantly update overall business objectives.
- Assist the Banquet Sales Director in forecasting room to room nights and banquet revenue.
- Attend regular communication meetings with operational departments on banquet details.
- Always ensure a warm and considerate service in the hospitality business.
- Assist the Banquet Sales Director to allocate daily work according to the Banquet Sales team structure.
- Guide the Banquet Sales team in ensuring that high quality services and products are provided to customers.
- Lead the Banquet Sales team to achieve departmental goals.
- Chair and attend meetings as needed.
- Assist the Banquet Sales Director in recruiting, selecting and training staff to maintain team vitality and stability.
- The department reserves the right to change or supplement the job description if necessary.
- Perform any other reasonable duties assigned.
- Hospitality: Volunteer to provide unparalleled hospitality.
- Integrity: Do what you should do all the time.
- Leadership: Strive to be a leader in both your industry and your community.
- Teamwork: Actively promote teamwork spirit in all work.
- Ownership: take responsibility for your actions and make decisions.
- Now: Operate with urgency and discipline.
- Junior college degree.
- 3 years or above hotel sales and related experience.
- Good English and Chinese reading and writing skills to meet business needs.
- Good organization, communication and presentation skills.
- Can work under strong pressure.
- Understand local customers and have strong market analysis ability.
- Have certain customer resources.
- Able to lead by example.