Customer Engagement Manager

AppsFlyer

Beijing
Permanent
Full-time

1 month ago

Are you ready to help customers get onboarded with AppsFlyer? Are you ready to bring your brilliant ideas to help improve our automated onboarding process? Then you just might be the right candidate for our Customer Engagement Manager position.This is an opportunity to reach AppsFlyer's customers at scale. In this role, you will help customers overcome onboarding challenges, communicate best practices, and influence workflow processes to maximize customer success. Be ahead of the curve by sharing new product releases or content relevant to their business. Listen to their feedback in order to improve documentation and video tutorials. Ultimately, you're there to ensure that our customers complete the onboarding process and identify the benefits of AppsFlyer.What you'll do:

Provide support to customers on all levels: technical, business and product
Understand/ assess customer needs to identify upsell opportunities
Consistently grow and preserve revenue across existing clients
Educate customers with marketing materials and product documentation
Provide customers feedback internally
Provide customer training and webinars
Introduce new features

What you have:

Business proficiency in English and Korean - written and spoken
2+ years of experience with digital marketing / Saas products
Excellent multi-task management, prioritization and time management skills
Excellent communication and collaboration skills

Bonus Points

Preferred experience in servicing SaaS products
Preferred experience with mobile advertising
Being recommended by an AppsFlyer employee

As a global company operating in 19 countries across 5 continents, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.Oren Kaniel, CEO

AppsFlyer

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