Health Club Receptionist 健身中心前台接待 - 上海虹桥祥源希尔顿酒店
Hilton
- Shanghai
- Permanent
- Full-time
- Adhere to the customer-first purpose and promptly attend to customers’ needs.
- Communicate well with guests and colleagues.
- Be a positive influence, responsible and proactive in solving problems.
- Seize opportunities for self-improvement by learning new skills.
- Flexible and responsive to changes in work requirements.
- Greet guests with a warm, friendly and sincere smile.
- Ensure guests present their membership card or room card and register in the club check-in / check-out form.
- Sign the refusal form if guests or Health Club members refuse to register, after he / she leaves the front desk.
- If a Health Club member or guest brings a friend, please explain the terms and conditions to him / her in advance and charge a fee, checking and confirming the information of the Health Club member or guest in the system.
- If the guest asks for a membership card, invite the guest to sit in the waiting area and inform the manager to assist with this. If the guest waits for more than 3 minutes, apologize to the guest, and inform the guest that the sales consultant will be there soon.
- Recommend exclusive and popular treatments to guests.
- Apologize on behalf of the Health Centre to any angry or upset guest / Health Club member, informing the supervisor or manager immediately.
- Fully understand the hotel’s and Health Centre's services and features, including internal promotions, current and future facilities available to guests, and actively promote them to guests.
- Be familiar with the rights and interests of Health Club members and ensure they enjoy the services, taking the initiative to explain to guests these rights, making them feel honoured.
- Understand the name, function and usage of all spa facilities and products.
- Ensure that the daily opening and closing of the health centre is carried out smoothly and efficiently.
- Read and update the receptionist's message book.
- Adhere to Hilton’s service standards and service quality reviews, in order to provide consistent service to guests, so that guests enjoy pleasant, memorable professional services.
- Perform any other reasonable duties as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
- Minimum 1 years of experience or equivalent combination of education and experience.
- Good interpersonal skills to provide overall guest satisfaction.
- Able to stand, walk and / or sit and continuously perform essential job functions.
- Able to operate gym equipment and swim.
- Able to work under pressure and deal with stressful situations during busy periods.