Customer Support Engineer

Qinhuangdao, Hebei
Permanent
Full-time

2 months ago

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/Preferred Qualifications

Practice KLA core value behavior
Allocate appropriate resources to ensure the overall high support service quality for system installation and ongoing service and ensure timely response to customer and be fully responsible for customer satisfaction.
Accountable for the excellent on-going customer relationships with assigned accounts or accounts in the assigned territory.
Proactively read customer needs and provide value-added services to customers.
Manage and ensure the timely and accurate reporting of open calls in Open Up Time system in accordance with company policy.
Responsible for the spare parts management and maintenance according to the company policy.
Initiate identify and lead improvement projects to achieve company objectives.
Responsible for newcomer, coaching and development to raise the new employee competency to achieve company objectives.
Complete employee performance evaluation process and goal setting before deadline.
Participate and take on additional assignments and projects as required.
Paperwork, return CSR, close request, and return unusable part in time.

Minimum Qualifications Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 yearsWe offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.KLA is proud to be an equal opportunity employerBe aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

KLA Corporation

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