Business FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.Job Objective
Lead and manage the section to ensure delivery of account services and processing at an efficient and cost-effective manner while maintaining high quality and sound risk control according to established procedures, bank policies and service standards
Organize and train up a capable team to handle the section’s activities
Make continuous improvement in the processes by using new technology and process re-engineering
Principal ResponsibilitiesProcess Management
Ensure activities of the section are completed as per established procedures, policies and guidelines, within specified standards of quality, agreed service level
Review, recommend and develop action plan for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of Management Tool Kit (MTK) continuously
Recommend and implement appropriate actions in response to regulatory and related developments that impact operation guidelines and procedures
Compliance and Risk Management
Adhere, provide guidance and ensure the members/section comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc. pertaining to the operation
Escalate exceptional/outstanding/suspicious transactions to SVP, Corporate Services/ED, Head of IBG Operations and other relevant parties where appropriate for necessarily follow up action per the Enhanced Incident Escalation/Incident Management Policy
Team Management
Provide direction by setting Key Performance Indicators for staff and monitor, appraise actual performance against targets
Coach and develop subordinates and guide them in completing their responsibilities
Promote and encourage open and good communication amongst all levels of staff with care, respect and honesty
Attract and select right people for the section and integrate new staff members to fit into DBS values, culture and practices
Project Management and Others
Liaise and work with Technology to improve and optimize on the use of the Bank's operating systems
Manage working relationships with internal/external service partners to ensure that a seamless process flow for loan operations, and to support their initiatives for revenue generation and market share expansion
Requirement
Post-secondary Education or above
10 years of relevant working experience in banking operations
Knowledge and experience of banking operations and account services processing
Cash products’ knowledge
Operational skills and knowledge
Accuracy and thoroughness in work
Good sense of risk control
Result and customer service oriented
Positive attitude, self-motivated, creative and innovative
Good interpersonal and problem-solving skills
Good team player, supportive and flexible to take up departmental tasks
Good in both written and spoken English
Good PC knowledge and skills
Apply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.We regret only shortlisted candidates will be notified.
