VIP Receptionist VIP 接待

• Be familiar with the daily ordering situation, pay attention to recording guests' special events (such as birthday celebrations), and report to the supervisor in a timely manner.熟知当天订餐情况，注意记录宾客的特别活动(如生日庆祝会)，应及时向主管汇报。
• Store and retrieve clothing for guests, inquire if there are any valuable items, and remind guests to keep them safe.替宾客存取保管衣物，并询问有无贵重物品，贵重物品提醒宾客自行保管。
• Greet guests and guide them to the reserved or satisfactory seating area.迎接宾客，引导宾客到预订台位或宾客满意的台位。
• When fully booked, responsible for arranging guests who arrive later to make them happy to wait.客满时，负责安排好后到的宾客，使宾客乐于等位。
• Always pay attention to listening to guests' opinions and promptly report to superiors.随时注意听取宾客的意见，及时向上级反映。
• Always pay attention to various issues in reception work, promptly report and assist in handling them to superiors.随时注意在接待工作中的各种问题，及时向上级反映和协助处理。
• Master and use polite language, be responsible for answering phone calls, and ask guests for basic information when ordering food over the phone.掌握和运用礼貌语言，负责接听电话，宾客电话订餐应问清楚基本信息。
• Introduce the restaurant's various dishes, drinks, and specialty dishes to attract guests to dine at the restaurant.向客人介绍餐厅各式菜点、各种饮品和特式菜点，吸引宾客来餐厅就餐。

• Comprehensive knowledge of food and beverage department operations.全面的餐饮部运营知识。

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