Sr Customer Quality Engineer 1

Qorvo

Shanghai
Permanent
Full-time

1 month ago

Qorvo (Nasdaq: QRVO) supplies innovative semiconductor solutions that make a better world possible. We combine product and technology leadership, systems-level expertise and global manufacturing scale to quickly solve our customers' most complex technical challenges. Qorvo serves diverse high-growth segments of large global markets, including consumer electronics, smart home/IoT, automotive, EVs, battery-powered appliances, network infrastructure, healthcare and aerospace/defense. Visit to learn how our diverse and innovative team is helping connect, protect and power our planet.About Qorvo Power DevicesPower Devices develops innovative silicon carbide FET and diode power semiconductors that deliver the industry's best SiC efficiency and performance for electric-vehicle (EV) chargers, DC-DC converters, and traction drives, as well as telecom/server power supplies, variable-speed motor drives, and solar photovoltaic (PV) inverters. We are growing and therefore looking for a self-driven Staff Product Engineer to work cross-functionally on a diverse range of challenges. He/She will be responsible for SiC discrete semiconductor products (diodes, FETs, modules) from RTM to mass production with the goal of high performance, high reliability, optimized cost, and customer satisfaction. The company provides a rich environment for technical and career growth in an exciting field, with excellent prospects for commercial success.Your OpportunityWe are seeking a Customer Quality Engineer responsible for providing CQE support to Power Devices in China Region.The responsibilities will include:As a Customer Quality Engineer, you will represent the Business Unit for all aspect related to quality and reliability for semiconductor products. Your role will be to act as a customer advocate and liaison to improve customer satisfaction and to solve product quality issues. A firm knowledge of all aspects of semiconductor fabrication, testing and failure modes is required.Key Responsibilities Include: * Track customer quality performance, analysis of customer returns and maintain customer documentation database

Ability to refine and publish customer reports, respond to SCARs, complete FAI reports and source inspections
Act as the voice and advocate of the customer for product quality
Interact with multiple functional groups such as customers/sales/product engineering/design/reliability on quality issues
Actively address product quality performance on Field Failure Returns and Quality Material Returns (RMAs), analysis of data and drive implementation of improvement programs
Complete customer satisfaction assessments
Coordinate customer meetings and audits
Manage and direct customer queries and questionnaires as needed
Ensure compliance with quality managements systems such as PCN and EOL procedures
Lead problem solving teams using 8D

Requirements * Minimum Bachelor's degree in Engineering, MS preferred

Excellent written and verbal communication skills as demonstrated by the ability to explain complex technical issues to customers
Excellent problem-solving skills, team-oriented, collaborative and a willingness to learn
Broad technical knowledge of semiconductor wafer fab, assembly and test processes is desirable
Minimum of 3-5 years of experience in Semiconductor field or Quality experience
Familiarity with Automotive quality, industry standards including ISO 9001 and IATF16949, 8D problem solving, FMEAs, Lean principles and Six Sigma methodology is a plus
Excellent project management skills as demonstrated ability to prioritize the workload, proactively address problems and meet deadlines
Ability to travel to suppliers, subcontractors, and customers as required (domestic and international)

#LI-MC1MAKE A DIFFERENCE AT QORVOWe are Qorvo. We do more than create innovative RF solutions for the mobile, defense and infrastructure markets - we are a place to innovate and shape the future of wireless communications. It starts with our employees. As a unified global team, we bring a commitment to excellence, growth and a passion for creating what's next. Explore the possibilities with us.Qorvo is an E-Verify Employer. For more information, please see the and posters.

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