Export Ops Assoc.-document
Amazon
- Chengdu, Sichuan
- Permanent
- Full-time
Following SOP and other requirement to validate data/information provided by customer.
Contacting with customer if the data/information is unclear/incorrect.
Key in the data/information in system. Make sure the data/information in system is correct and align with SOP/requirement.
Escalating issues and problems encountered in daily work.
Collaborating with origin and destination logistics teams and other service providers to solve shipment issues
Act as 1st Tier support for Seller Service queries related to shipments
Any Add-hoc task assigned by leaders.We are open to hiring candidates to work out of one of the following locations:Chengdu, 51, CHNBASIC QUALIFICATIONS- 2+ years working experiences
- Work at flexible schedule/shift/work area, including weekends, nights, and/or holidays if needed
- Good at MS Office applications (Excel, Word, Outlook).
- Ability to meet deadlines, prioritize workloads, maintain a strong attention to detail, and work independently.
- Customer oriented mindset, have a sense of urgency in completing all departmental and personal goals
- Willing to take additional duties/tasks assigned by leadership as business related services and products continue to expand.
- Good written/read communication skills in EnglishPREFERRED QUALIFICATIONS- Working experiences in international forwarding/Customer service Fields
- Continuously learning working related skill and knowledge
- Good verbal communication skills in English
- Process improvement mindset in daily work, able to identify and escalate the issues.