Client Advisor Manager

• Ensure Moncler's sales and service standards are consistently upheld actively monitoring customer service quality, sales techniques and adherence to brand guidelines across all interactions with customers;
• Lead by example actively engaging with customers, demonstrating effective sales techniques, and fostering a positive work environment to motivate the sales team. Provide guidance and support, addressing challenges and encouraging a high level of performance;
• Be accountable for Back of House procedures overseeing inventory management, ensuring accurate record-keeping, efficient order processing and effective training and implementation of operational protocols to maintain a smooth workflow;
• Manage KPIs overseeing and optimizing store turnover, units per transaction (UPT), conversion rates, productivity metrics, and inventory management. Identify areas for improvement and implement strategies to increase sales and productivity;
• Analyze reports on sell-through rates and productivity, understand and proactively respond to the competitive environment, trends and identify future business opportunities;
• Effectively coach the team, providing training on selling techniques, Customer Experience Management (CEM), Customer Relationship Management (CRM), and ensuring all employees adhere to these programs and other company initiatives;
• Develop the team to ensure individual growth, employee engagement and career paths for future leaders using consistent communication i.e. One to One touch-bases, team meetings, management meetings and Individual development plans.

• Five years of previous experience in a managerial role, in structured Fashion Luxury Retail Companies;
• Proficiency with MS Office;
• Proven excellent client service and sales skills;
• Fluent in English;
• Willingness to evolve in the organization.

• Degree with specialization in Retail/Hospitality Management;

• Proven skills in team management and business development.

Moncler