2.8千-3.5千银川 | 1年以上 | 大专投递简历收藏微信这个职位不错扫给好友看看举报职位福利 - 五险一金
- 管理规范
- 岗位晋升
- 技能培训
- 带薪年假
- 包吃包住
- 员工生日礼物
- 人性化管理
- 节日礼物
职位描述一、工作检查 Work Check保持准确的房态，如空房，未清理，等等。并保留准确的酒店客人的纪录。Keeps an accurate count of rooms sold, vacant, out of order, etc. and maintains accurate record of all hotel guests.将本部门房态报告与客房部的做比较，如有任何差异，向前台接待主管/前台接待经理汇报。Reconciles Room Status report of Housekeeping with that of the Department, advises Chief Receptionist/ Front Desk Manager of any discrepancy.为贵宾客人和团队定房，预先为他们做登记并根据需要与上级及客房部联系。Blocks rooms for VIPs and groups, pre-registers them and advises superior and Housekeeping Department accordingly.处理客人投诉，询问和要求。对重要问题汇报上级。Attends to guests' complaints, enquiries and requests. Refers major problems to superior.维护工作区域的清洁。Maintains cleanliness of work area.二、日常工作 Routine根据客人的预定要求登记并分房。如果客人并未做预定，为他提供适合的住宿。Registers and rooms guest according to instructions in their reservations. In the absence of reservation, offers guests suitable accommodation.如有需要提供给客人协助。If there is a need to provide assistance to guests.对客人的询问做出回答，提供有关酒店服务和设施的信息，其他所能提供的信息， 包括事件，人物，娱乐场所，名胜古迹，文化娱乐表演等等。In response to guest queries, gives out information regarding hotel services and facilities, the “extras” offered, factual information regarding events, people, accessible places of interest, historical and cultural points of interests, cultural and entertainment performances.公安局系统正确上传。PSB System Upload correctly.其他要求语言能力：英语-一般计算机能力：良好年龄要求：30岁以下比比竞争力目前共有 位求职者投递了该职位，你的简历匹配度为 你的综合竞争力排名为第 名用「最佳东方」APP扫一扫查看你的竞争力分析公司地址宁夏回族自治区银川市金凤区亲水北大街9号导航
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