Officer, Customer Service
- Guangzhou, Guangdong Shanghai
- Permanent
- Full-time
- Act as Sales Order owner to perform OtC (order to cash) daily transactions to achieve satisfied customer service.
- Coordinate with cross-functions including supply chain and sales to provide service upon business requirement and implement business rule in customer order management.
- Perform customer master data management, support credit management on billing and accounts receivable management, Non-conformance management, and coordinate from sale order to delivery to meet customer satisfaction via performing delivery reliability commitment.
- Maintain SAP in BASF as management tool and ensure correct data input.
- Provide best possible service to customers and promote the establishment of long-term customer relationship to ensure a sound profitable future customers base.
- Collect, document and consolidate customers' problems complaints according to defined procedures / system, coordinate with relevant personnel such as sales, logistics, warehouse, finance and production etc. to solve problems and to ensure all necessary corrective & preventive actions are taken in accordance with serving standards. Update and alert Department Manager any unmet customer need timely.
- Ensure that all operations (also at customer premises) are carried out in accordance with internal quality systems (TS16949), BASF and local government SHE regulations. Report any areas of concern immediately to Department Manager & EHS Manager.
- Conduct OtC activities and support Sales on customer interactive activities.Job Requirements:-
Possess at least a Bachelor's Degree in International Trade, Commercial or Chemistry-related subject or equivalent.
- More than 3 years experience in customer service, international trade or logistics, with basic knowledge of logistics procedures, good understanding of commercial and international trade knowledge.
- Proficiency in both written and spoken English. Strong interpersonal communication skills. Good computer operation skills.请时刻警惕任何可能的招聘欺诈行为！请注意，巴斯夫绝不会在任何情况下向候选人以任何形式收取任何费用。Stay alert for possible recruitment fraud!
This can include fake websites, fake job offers, or contact from a person falsely claiming to represent BASF.
Remember, neither BASF nor our representatives will ever request money from a job candidate.
If you suspect recruitment fraud and BASF is mentioned, first get in touch with at BASF.A unique total offer: you@BASFAt BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That's what we call you@BASF. Click here to learn more.A unique total offer: you@BASFAt BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That's what we call you@BASF. Click here to learn more.Working at BASF: We connect to create chemistryWe are proud of strong history of innovation, which has helped make us who we are today – the world's leading chemical company. Every day, our global team of over 120,000 individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge.The right people are crucial for our sustainable success. We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.About BASFFind out what BASF has to offer as an employer and why you should join our team.Your applicationHere you find anything you need to know about your application and the application process.Contact usYou have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you.Please note that we do not return paper applications including folders. Please submit copies only and no original documents.For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams’ performance.Join the team and connect with more than 117,000 other minds.SHANGHAI,CN,200000,GUANGZHOU,CN,510000BASF Asia PacificLogistics/Supply Chain ManagementExperienced308004ATS_TALEO_APAC