餐饮服务主管

• Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency.

• Manage all aspects the hotel's room service function. Ensure compliance with standards of service and operating procedures.

• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。

• Be you by being natural, professional and personable in the way you are with people
• Get ready by taking notice and using your knowledge so that you are prepared for anything
• Show you care by being thoughtful in the way you welcome and connect with guests
• Take action by showing initiative, taking ownership and going the extra mile

• 展现真我：在与他人接触时真实自然、形象专业、积极乐观
• 时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备
• 体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通
• 积极行动：积极主动、尽职尽责并且要多做一步

• In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known, special occasions, daily specials ,on up-selling certain products，emphasis ensuring all staff are aware of VIPs.

• Conduct monthly staff meeting to ensure all management projects, policies, new product, staff movement, notified and documented. During this time, encourage comments and ideas from staff for the interest of room service department.

• Actively participate in departmental training and give support and feedback

• Maintain good relations with other members of Food and Beverage including Kitchen, Stewarding and Service Operations

• Encourage and motivate staff to provide optimum service during all shifts.

• Mix your own shift hours to ensure you know what is happening in your department at all times (ie nights, days, week-ends and during the week, break, lunch and evening shifts)

• Ensure sufficient operational equipment and linen

• Endeavour professionally to resolve all complaints during shift and logs all complaints in log book for further follow up

• Effectively manage the room service operation by implementing.

• Enforce cleanliness of Room Service area and kitchen equipment and maintenance

• Make conversation to guests during their order and find out their likes and dislikes as well as building rapport

• Share recommendations and guest comments to Chef and Manager，to reflect current customer profile.

• Report and document every single glitch in food and beverage immediately, to superiors, Executive Chef and other related Managers

• Manage customer database and utilize effectively

• Analyze statistics and change your operations to reflect customer preferences

• Conduct competitor analysis

• Anticipate market changes and review operations when necessary

• Works with Superior on manpower planning and management needs

• Works with Superior in the preparation and management of the Department's budget

• Assist with menu and wine list creation

• Up-sell property facilities

• Actively pursue cost saving measures

• Recycle wherever possible

• Manage control stock food and beverage cost

• Oversee the Implementation of standards as detailed in the departmental standards and procedures manual

• Supervise functions and outlet service.

• Enforce correct bill paying procedures

• Supervise cash handling and banking procedures

• Prepare daily banking and cash flow reports

• Establish and instruct staff in cash security procedures

• Deal with irregular payments

• Supervise the maintenance of service equipment

• Monitor standards of guest facilities and services

• Control stock and monitor security procedures

• Manage special amenities and special events

• Complete other tasks assigned by Superior.

• N.A.

• Completion of assigned tasks

• Guest Requests

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.

• Problem solving and training abilities.

• Diploma in Hotel Management, Food & Beverage, or related field.

• 2 years related experience or an equivalent combination of education and experience. Supervisory experience preferred.

最佳东方