Night Manager - APAC
Hilton
- Qingdao, Shandong
- Permanent
- Full-time
- Be visible in the hotel lobby and other public areas
- Represent the General Manager and other Senior Managers in their absence
- Maintain current knowledge of all security and emergency procedures and manage the instigation of such procedures as required
- Handle any management issues or emergencies that arise, record them as required, and implement the necessary actions to bring them to resolution
- Ensure that all Guest complaints are managed promptly and completely
- Support the Night Auditor with all Front Desk and accounting related duties
- Produce nightly reports, as required
- Inform other departments of Guest special requests, including early/late departures and room changes
- Maintain awareness of all hotel areas
- Have a degree, diploma, or formal certification in Hotel Management or equivalent
- A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, and/or retail sectors
- Current and demonstrated knowledge of health and safety and security procedures
- Calm, efficient, and able to work well under pressure
- Excellent inter-personal and communication skills