Implementation-Conversion Product Consultant II

FIS

Jiangsu Shanghai
Permanent
Full-time

20 days ago

Position Type : Full timeType Of Hire : Experienced (relevant combo of work and education)Education Desired : Bachelor of Computer ScienceTravel Percentage : 5 - 10%Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.About the teamYou will be joining a highly motivated and driven team of people who work in the eCommerce Payment Gateway sector. Our aim is to ‘WOW’ our customers by providing dedicated Implementation support. To achieve this requires agility and creativity in an ever evolving and diverse payments landscape.What you will be doing

Possess expert level of knowledge on all relevant products and services.
This is a customer-facing role, you’ll be responsible for supporting our customers in integrating with suite of payment services.
You will be responsible for timely and high-quality onboarding and implementation delivery, follow best practice on every onboarding and try best to delivery accurate and completed solution to clients. Proactively track every task/communication/pending issue/product change to the end and manage internal stakeholders and external clients’ expectation.
As a go-to expert, you’ll work directly with the customer and Account Management team to fully understand the business and deliver the solutions that are fit for purpose.
Support the customer and their relevant technical team to integrate to our suite of products, designing and setting up their accounts, providing technical guidance, as well as assistance in troubleshooting and resolving incidents.
You will be responsible for defining the finalized scope and manage the project right though completion and post live monitoring, following clear and well-maintained project plans. You will keep all relevant stakeholders updated with regular scheduled meetings to identity any risk early and ensure that the project is going to plan.
You’ll use your exceptional project management skills and experience to work on a high number of projects at any one time.
You’ll also plan and deliver customer demos and training on product functionality, to help maximize the value add to their businesses.
Build awareness of changing technical trends within the payment processing industry as well as wider technical trends such as security, web/browser technologies, mobile technologies etc.
Other related duties assigned as needed.

What you bring:

Bachelor’s degree or above, major in information technology or computer since related.
5+ years development experience in software programing or technology. Familiar with software lifecycle and system architecture, as well as basic computer languages and knowledge, not limited to Java, Javascript, C++/C,.Net, XML, JSON, HTML5, SQL, Oracle, Firewall, HTTP protocol, SFTP mechanism, DTD, XSD, etc.
Fluent in English communication. Has basic documentation and presentation skills, not limited to excel, Power BI, docx, ppt, etc. Able to perform basic data analysis.
Able to manage project activities and the schedule. Has the ability to identify the delivery risks and able to manage the escalations.
Able to trouble shoot technical problems reported in development and integration and drive the resolution.
Accept flexible working hours.

What we offer you

A competitive salary and benefits.
A variety of career development tools, resources, and opportunities.
The chance to work on some of the most challenging, relevant issues in the payment industry.
Time to support charities and give back in your community.

Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass

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