西餐厅主管F&B Service Supervisor

Sanya, Hainan
Permanent
Full-time

2 months ago

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.您认为自己是优秀的西餐厅主管吗？您的激情是什么？无论您的爱好是网球、购物或是卡拉OK，在洲际酒店集团，我们都对您非常欢迎。洲际酒店集团希望招募到那些把同样的关注和激情如同付诸于他们的爱好那样投入到工作中的人－那些用心对待客人每件事情的员工。目前我们在招募更多这样的员工加入我们充满动力与活力的团队。1.To assist Manager in the planning, implementation and running of promotional events.协助经理计划、组织和实施促销活动。2.To ensure that all products and services ordered appear on all guest checks, and that all items are properly accounted for, correct prices charged. And that all Moines due are collected from the guest.保证所有卖出的产品都正确纪录在账单上，确保所有项目都正确核算，向客人收取该收的费用。3.Assists in the training of the associates ensuring that they have the necessary skill to perform their duties with maximum efficiency.协助培训员工确保他们具备相关必要的服务技能, 高效率的完成任务4.Associate development, counseling and resolving staff conflict员工的成长,对员工的关心沟通和解决员工矛盾纠纷5.Associate duty roster and station plan.安排部门排班表和工作区域分工6.Handling of guests complains.处理客人投诉7.Checking of guests' satisfaction and proper handling of feedback and follow-up.检查客人的满意度和处理适当的客人反馈及跟踪到底8.To comply with any reasonable request made by the Manager or Food and Beverage Director.完成经理和餐饮总监的合理要求。9.To supervise the service within the restaurant, to ensure that the service standards, quality of product , and also to give training and guidance.监督餐厅的服务工作，保证服务标准、产品质量和给予培训的指导10.To check and review all operating par stocks of condiments, guest and restaurant supplies and operating equipment used within the restaurant. To ensure that there is sufficient stock for each day's trade, requisitioning where required any equipment or supplies that are necessary.检查所有的调味品、餐厅供应品以及经营用具，保证有日常经营所需的足够的存货，领取需要的用具和供应品。11.To assist the restaurant manager in spot checks of the restaurant, to ensure cleanliness of the operation at all times.协助餐厅经理检查餐厅，保证经营过程的清洁、干净。12.Must always maintain a professional image at all times, be friendly and smiling at all times when in contact with guests and staff alike.随时保持专业的形象，和客人及员工打交道时，态度友好，面带微笑。13To check and review all operating par stocks of condiments, guest and restaurant supplies and operating
equipment used within the restaurant. To ensure that there is sufficient stock for each day's trade,
requisitioning where required any equipment or supplies that are necessary.检查所有的调味品、餐厅供应品以及经营用具，保证有日常经营所需的足够的存货，领取需要的用具和供应品。14.Ensure that all Buffet set-ups are correct, fresh and appealing, and to ensure that all set ups are as per the
standards outlined in the operating policy and as required by the Executive Chef.确保所有的自助餐摆台正确，新鲜、诱人，并保证所有的摆台都符合经营方针的标准和行政总厨的要求。15.To assist the restaurant manager in spot checks of the restaurant, to ensure cleanliness of the operation at
all times.
协助餐厅经理检查餐厅，保证经营过程的清洁、干净。16.Ensure prompt and courteous service at all times, and ensure that all guest enquiries are deal with at all times.

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