Senior Customer Success Manager

AppsFlyer

  • Beijing
  • Permanent
  • Full-time
  • 1 month ago
Senior Customer Success ManagerAt AppsFlyer, we believe every challenge is an invitation to innovate. We're looking for a Senior Customer Success Manager to help us shape the future of measurement. In this role, you'll work with talented professionals across the globe, within a culture that values curiosity, collaboration, and personal development. If you're ready to bring your skills to a global stage, this is your chance to make an impact.Do you believe in personalised service? Do you understand the value of trust, accessibility and the personal touch when it comes to cultivating business relationships? Then you just might be the right candidate for one of our Customer Success Manager positions. This is an opportunity to be AppsFlyer's eyes and ears with the clients. Help them work through their issues. Be ahead of the curve by sharing new product releases or content relevant to their business. Listen to their feedback to help the Product and R&D team innovate new features. Ultimately, you're there to ensure that our customers are more successful.What you'll do:
  • Become a trusted in-house expert on AppsFlyer's product, focusing on both business and user-oriented use cases, and stay informed about product updates and new features
  • Leverage your expertise in AppsFlyer's products to proactively identify and resolve customer challenges
  • Effectively troubleshoot issues and collaborate with technical support for complex cases, always advocating for the customer's success
  • Build deep business relationships by continually WOW-ing our customers through exceptional support and service
  • Provide training and education on our products and new features through demos, webinars, and both virtual and on-site trainings
  • Invite, facilitate, and document customer product ideas and feedback to the AppsFlyer Product
  • Host Executive Business Reviews with key stakeholders to share wins, industry best practices, and demonstrate the impact on customer outcomes, becoming a trusted growth partner in the process
What you have:
  • 5+ years of client-facing experience in customer success or product management roles within the AdTech, mobile analytics, or SaaS martech industries-preferably at an online advertising company, digital agency, or similar environment
  • Strong capability of managing multiple accounts across diverse industries and company sizes, with proven expertise and a strong understanding of industry dynamics, trends, and key players especially in the gaming sector
  • Comfortable analyzing and interpreting large data sets and dealing with reporting discrepancies
  • Excellent written and verbal communication skills for technical and non-technical audiences
  • A fast learner who is naturally curious and thrives in a fast paced and dynamic work environment
  • Passion for gaming and a deep understanding of the gaming community
  • Extensive knowledge and expertise in the gaming industry, coupled with a proven track record of managing and growing customer relationships
Bonus Points:
  • Technical background on SDKs, APIs, SQL, Mobile App Analytics, Deep Linking
  • Introduced by an AppsFlyer team member
Why Join Us?AppsFlyer is a global company with 20 offices worldwide. Through mental health programs like Be Well, the Global Employee Exchange Program, and fitness programs, we empower our people to thrive physically, mentally, and professionally.Here, titles don't define us-ideas do. You'll thrive in a culture where everyone's input shapes the future.

AppsFlyer