Senior Consultant Specialist

Xi'an, Shaanxi
Permanent
Full-time

3 days ago

Business: CTOOpen Positions: 1Recruiter Name: Florence P F PANLocation: XAWhy join us?The Asia-Pacific Group Data Technology IWPB team is responsible for driving & executing data strategy for the region, by providing best-in-class technology services. The team focus on providing core data & analytics capabilities that requires to enable personal and relevant customer experiences, improved business decisioning , and operate the data products / services for GDT .The Opportunity:We are seeking for IT Service Owner, be responsible for the end-to-end delivery and management of critical IT services. This role offers the chance to drive service excellence, collaborate with cross-functional teams, and ensure that IT services align with business objectives. And be accountable for the resilience of IT services, ensuring robust continuity and rapid recovery in the face of disruptions.What you’ll do:

Drive platform ownership, ensuring clear accountability for platform services and components.
Implement and maintain robust controls to ensure compliance, security, and operational excellence.
Support and participate in governance activities, including policy adherence, risk management, and audit readiness.
Act as the main point of contact for all service-related matters, collaborating with business stakeholders, IT teams, and external partners.
Ensure service performance meets agreed SLAs/OLAs and drive continual service improvement.
Manage service risks, compliance, and audit requirements in line with global standards.
Maintain and update service documentation, including service catalogue entries, support models, and operational procedures.
Monitor service health, usage, and capacity; take proactive actions to address issues or optimize performance.
Lead or participate in service reviews, governance forums, and reporting.
Ensure alignment with IT policies, standards, and regulatory obligations.
Manage the service controls ensuring compliance with ITSO governance and timely updates.
Demonstrate resilience by effectively recovering from setbacks and maintaining service continuity under pressure.

What you will need to succeed in the role:

Service ownership mindset, strong problem-solving and analytical skills, process orientation, attention to detail, adaptability, and resilience.
Resilience experience, with a proven ability to recover from setbacks and maintain service continuity under pressure.
Ability to analyze service metrics and drive continuous improvement.
Knowledge of risk, compliance, and audit practices in IT.
Proven experience in IT service management, preferably in a large, regulated, or multinational organization.
Strong understanding of ITIL processes and service lifecycle management.
Excellent stakeholder management and communication skills, with the ability to work effectively in a global, multicultural environment.
Fluency in English; additional language skills are an advantage.
Bachelor’s degree in computer science, Information Technology, or a related field.
Relevant certifications (e.g., ITIL, COBIT) are a plus.

Link to FAQs:https://hsbchrdirect.service-now.com/esc?id=kb_article&sys_id=b56197688334b6d06ed11a547daad371&spa=1You’ll achieve more at HSBCHSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.***Issued By HSBC Software Development (GuangDong) Limited Xian Branch***

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