Sr. Customer Quality Engineer

• Timely processing of customer complaints according customer requirements (customer portals, 8D report, problem solving documentation, etc.). Creating risk analyses (FMEA) and initiate corrective measures with those responsible including effectiveness check
• Identification of quality and service problems and initiate corrective measures with those responsible including effectiveness check
• Maintenance/updating of the quality assurance plan for series production in alignment with manufacturing engineer / mechanical engineer (Control Plan, FMEA, Parts History List, etc.)
• Transferring the content of Control Plan into plant specific tools, assuring sufficient information of those responsible, checking correct application and reviewing/updating the Control Plan based on customer's feedback, internal performance and risk assessment (e. g. P-FMEA)
• Carrying out assigned tasks according to the product development process (PEP)
• Evaluation of internal and external change requests concerning quality aspects. Coordination of validation and release of initial-samples according customer requirements in series production
• Monitoring customer specific supplier evaluation (e.g., customer portals) and ensure data conformity with HELLA's data systems. Informing of those responsible in the case of critical situations and initiate measures
• Statistical evaluation of quality key performance indicators to identify possibilities of product optimization. Informing of those responsible and initiate measures
• Arrangement, coordination, monitoring of internal and external sorting and reworking activities in agreement with those responsibilities
• Planning and carrying out training concerning quality tools and procedures
• Involvement in external or carrying out internal audits

• University degree
• More than 2 up to 3 years' experience

Hella