Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures按照部门的规范和程序提供高标准的餐饮服务。Communicates to his/her superior any difficulties, guest comments and other relevant information与上级领导交流有关疑难，客人意见和其它相关信息。Establishes and maintains effective employee working relationships与员工建立并保持良好的工作关系。Attends and participates in daily briefings and other meetings as scheduled参加和参与每日的例会和其它计划好的会议。Attends and participates in training sessions as scheduled参加和参与计划好的培训课程。Prepares for service by ensuring:确保部门的以下各项工作就绪为客人提供服务：o Grooming is impeccable and in accordance with ICHG personal presentation standardso 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔o Outlet equipment is cleano 设备干净o Equipment is sorted and storedo 设备分类且存放好o Glassware is polishedo 玻璃器皿擦亮o Flatware is polishedo 擦亮餐具o China is cleano 清洁瓷器o Waiter stations are preparedo 准备好服务台o Cutlery is placed for buffet and table serviceo 摆放好自助餐桌上的餐具o Tables are seto 摆设好餐台o Reservations are read and familiarizedo 阅读并熟悉预订o Special occasions are readyo 准备好特别活动o Music is ono 放音乐o Lighting is ono 开灯o Outlet is ready for service and guest comforto 酒吧准备就绪为客人提供舒适的服务。o Carries out effective service by ensuring:o 高效的提供服务：o Guests are greeted and seatedo 迎宾并安排客人就坐o Daily specials are explained and upsoldo 说明并推销每日特价o Food orders are processed accuratelyo 准确的下餐单o Trays and tray jacks are effectively usedo 有效的利用托盘和托盘架o Food orders are taken quicklyo 快速的为客人写餐单o Payment methods are handled accuratelyo 确的处理付款方法o Working areas are cleaned and re-set quicklyo 快速的清洁工作区和重新布置o Bar is cleano 清洁的酒吧o Used ashtrays are regularly cleanedo 定时清理用过的烟灰缸o Guests are conversed with in relation to the food and beverage productso 与客人谈论有关的餐饮产品· Carries out effective beverage service by ensuring:· 通过确保以下内容高效的提供饮品服务：o Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulationso 遵守酒精饮料服务归定，推销饮料并定时为客人续酒。o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wineo 与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒o Promoting and selling cocktails to guestso 向客人推销鸡尾酒o Making and presenting cocktailso 调配和装饰鸡尾酒o Coffee and tea is served hot and in accordance with standardo 按规范提供热的咖啡和茶Take appropriate action to resolve guest complaints正确处理客人的投诉。Food and beverage stock is stored in relation to hotel procedures按照酒店的规定存储餐饮存货。Performs related duties and special projects as assigned承担相关的职责和安排的特别项目。QUALIFICATIONS AND REQUIREMENTS任职要求Required Skills -技能要求Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。Able to read and write English能够读写英语。Qualifications -学历High School.高中学历Experience -经历Food service experience with general knowledge of restaurant operations preferred.