NKE Spares Technical support specialist
Kone
- China
- Permanent
- Full-time
- Provide remote or on-site technical support for installation issues
- Provide support also in digital, APF, software and BIM related issues
- Provide technical support to ensure customer specification requirements
- Product development matrix audit points
- Piloting and implementing new product and solution
- Installation method development
- Trouble shooting tools development
- Train local Trainers/employees during site visits and/or deliver scheduled training sessions
- Co-operate with and provide expertise to global and local training centers in training courses
- Create quality reports after site visits and list issues which require corrective actions
- List all helpdesk issues and forward corrective actions according to KONE process requirements.
- Participate in closing reviews to ensure all learning from problem site is gained into business, whether product or skill learning for individuals raising training requirements
- Be aware and operate within KONE safety requirements
- Ensure each installation follows the global processes and guidelines
- Follow the safety procedures and rules of customers, partners and KONE.
- Report safety concerns
- Stop installation or lift operations if safety violation or hazards are detected
People leadership
- People management e.g. setting targets, conducting PDP’s and IDP’s for team members together with Technical Field Support Manager
- Drive competence development in the team, inform Technical Field Support Manager about any skill gaps in the team
- Facilitate information sharing and creates collaborative working environment
- Allocate daily work together with Technical Field Support Manager
- Monitor and lead the performance and KPI/SLA adherence of the team
- Review daily priorities in the team and take appropriate action to ensure results are achieved
- Support continuous development of TFS together with Technical Field Support Manager