Order Management Specialist
- Beijing
- RMB¥120,000-180,000 per year
- Permanent
- Full-time
- MNC
- Maintain 100% validation of Opportunities and manage stage order in salesforce, and actively work with Sales Operations/support team to resolve deviations
- End to end process of order entry till invoice & front-end department in customer cash collection (work closely with shared service organization)
- Ensure order booking in ERP within deadline
- Monitor billing milestone and bill to customer on time
- Work with fulfilment team and business to deliver license on time
- Provide local perspective on global policies in order to foster continued improvement.
- Supply feedback on customer experience to management, sales, and other groups.
- Creation and maintenance of master data, customer installed base records, cases, etc. within SAP, Salesforce and/or other systems currently in use.
- Assist and satisfy internal and external customers professionally in a friendly, collaborative and concise manner by providing required information.
- Escalate partner/customer problems, issues, and concerns to most appropriate person when necessary.
- Follow-up in a timely, accurate and proactive manner on open issues, tasks, activities, and unresolved items.
- Answer external phone calls and/or other communication requests from customers and assist with requests/questions.
- You will have a solid background in maintaining order and sales records in an international environment together with the ability to analyze sales order related data and have an understanding of the revenue recognition principles and general ledger.
- Experience in a similar role
- Understanding of tax regulations with regards to invoicing
- Understanding business and have ability to review contract and have good understanding about revenue recognition
- Proven experience using SAP or Oracle - in particularly using the Contracts and Invoicing transactions
- Attention to detail, accuracy and high level of initiative
- Ability to work unsupervised as well as part of a team
- Proficient user of Microsoft Office
- Ability to adapt to a fast-changing working environment
- Excellent written and verbal communication and interpersonal skills
- Ability to organize and prioritize to meet strict deadlines
- Fluent in English
- Prior experience in SAP or Oracle is an advantage