Technical Support Engineer

Beijing
Permanent
Full-time

2 days ago

About Tubi:Boldly built for every fandom, Tubi is a free streaming service that entertains over 100 million monthly active users. Tubi offers the world's largest collection of Hollywood movies and TV shows, thousands of creator-led stories and hundreds of Tubi Originals made for the most passionate fans. Headquartered in San Francisco and founded in 2014, Tubi is part of Tubi Media Group, a division of Fox Corporation.About the Role:We are seeking a Technical Support Engineer to join our team in Beijing, China, providing hands-on support for local end users. Key responsibilities include troubleshooting hardware and software issues, managing user accounts, supporting video conferencing systems, and maintaining a MacOS first environment. This role requires excellent customer service skills and the ability to resolve technical issues promptly and effectively.In addition to end-user support, the engineer will play a key role in maintaining and troubleshooting the office's IT infrastructure, with a strong focus on network support. The ideal candidate is technically adept, hands-on, self-motivated, and passionate about technology. They should be collaborative, communicative, and capable of working independently. The role demands a high level of professionalism and discretion, along with strong troubleshooting skills across networking, hardware, and software.What You'll Do:

Install, configure, upgrade, maintain, and manage computer hardware and related office equipment (computers, Zoom video conferencing devices, printers, etc.).
Familiar with macOS system maintenance, including system installation, installation and configuration of office and professional software, and handling common software issues.
Conduct routine inspections of the office environment (server rooms, meeting rooms, etc.).
Promptly respond to user requests, track, and resolve IT issues through a ticketing system.
Provide daily technical support for local end-users, including desktop hardware, software, printing, and mobile devices.
Provide basic support and maintenance for audio and video equipment in meeting rooms (e.g., projectors, video conferencing systems), and ensure support for major meetings.
Manage employee onboarding and offboarding processes (standardizing computers, checking accounts, group management, computer recovery and formatting, etc.) and IT training.
Independently create user-facing IT documentation.
Provide basic English communication support (mainly reading and writing skills).

Your Background:

Bachelor's degree or above in Computer Science, Network Engineering, or a related field.
2-3 years' experience in IT support or systems/network administration; experience in a multinational environment is a plus.
Proven desktop/end-user support experience, delivering timely and satisfactory IT service to users and business teams.

Working knowledge of macOS and Windows with basic troubleshooting skills. * Foundational networking knowledge: IP addressing, DNS, DHCP, and Wi-Fi configuration.

Strong service mindset and communication skills; patient and user-oriented problem solving.
Familiarity with Google Workspace, Okta (SSO), and Zoom conferencing equipment (preferred).
Ability to create, organize, and maintain clear IT documentation.
Strong analytical and troubleshooting abilities; solid project management and team collaboration skills.
Good English communication skills (spoken and written) to enable bilingual collaboration.

Tubi is a division of Fox Corporation, and the FOX Employee Benefits summarized , covers the majority of all US employee benefits. The following distinctions below outline the differences between the Tubi and FOX benefits:

For US-based non-exempt Tubi employees, the FOX Employee Benefits summary accurately captures the Vacation and Sick Time.
For all salaried/exempt employees, in lieu of the FOX Vacation policy, Tubi offers a Flexible Time off Policy to manage all personal matters.
For all full-time, regular employees, in lieu of FOX Paid Parental Leave, Tubi offers a generous Parental Leave Program, which allows parents twelve (12) weeks of paid bonding leave within the first year of birth, adoption, surrogacy, or foster placement of a child in addition to applicable government leave program(s) and FOX's short-term disability policy. This time is 100% paid through a combination of any applicable state, city, and federal leaves and wage-replacement programs in addition to contributions made by Tubi.
For all full-time, regular employees, Tubi offers a monthly wellness reimbursement.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

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