Senior UX Expert - Service Design (Logistics/Finance/HR, etc.)_GS
- Shanghai
- Permanent
- Full-time
Research & Analysis:
- Conduct user research, including interviews, surveys, usability testing, and data analysis, to understand the needs, behaviors, and pain points of users within logistics, finance, or HR environments.
- Analyze business goals and translate them into user-centered design strategies for service applications.
- Identify user personas and map user journeys to understand how users interact with products and services across various touchpoints.
- Develop wireframes, user flows, prototypes, and high-fidelity UI designs that reflect the optimal user experience for logistics, finance, or HR service platforms.
- Ensure designs are accessible, user-friendly, and adhere to best practices in user-centered design.
- Design responsive web and mobile experiences that cater to the specific needs of users within the respective industry (e.g., financial tools, HR platforms, logistics dashboards).
- You are responsible to conduct Innovation and Design Thinking workshops together with your customer.
- Work closely with cross-functional teams to integrate UX solutions seamlessly into the service development lifecycle.
- Communicate design concepts and user insights to stakeholders, and advocate for the user's perspective in discussions about business and technical requirements.
- Collaborate with service/product managers to prioritize design solutions based on business objectives and user needs.
- Plan and execute usability testing, A/B testing, and other user feedback mechanisms to validate design decisions.
- Iterate on designs based on feedback from users, stakeholders, and testing outcomes to continuously improve user experience.
- Identify potentials and needs within the organization to create great end to end solutions and services to reach a better customer experience, support the development of the digital business strategy, policy deployment and implementation of dashboards as well as reporting tools within the business.
- Identify potentials and new needs together with your customer and create new services.
- Support the digital framework deployment, identify and engage change champions, establish an open community of decentralized change agents as well as redefine the talent management for the digital aga
- Experience: Several years (3-5) of relevant professional experience in the field of UX projects, User-centered-design methods. Ideally have previously worked with ServiceNow or Enterprise Service Management similar UX projects
- Skills: Excellent communication and interpersonal skills. Strong analytical and problem-solving skills. Joy of working with customer teams.
- Qualifications: A post graduate information management or data governance qualification or at least three years' experience working within an information or data governance setting is an advantage; PBI, basic automation, data analytics, basic HTML is an advantage
- Languages: very good English skills written and spoken, good German skills written and spoken is an advantage
- Education: Bachelor's or Master's Degree in Psychology or Interaction Design or Information Design or similar