洲际俱乐部接待员 Club IC GSA

  • Sanya, Hainan
  • Permanent
  • Full-time
  • 2 months ago
What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.您认为自己是优秀的洲际俱乐部接待员吗？您的激情是什么？无论您的爱好是网球、购物或是卡拉OK，在洲际酒店集团，我们都对您非常欢迎。洲际酒店集团希望招募到那些把同样的关注和激情如同付诸于他们的爱好那样投入到工作中的人－那些用心对待客人每件事情的员工。目前我们在招募更多这样的员工加入我们充满动力与活力的团队。1.Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。2.Registers and rooms all arrivals according to established procedures按照既定工作程序为所有来客登记并安排房间。3.Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。4.Maintains cashier float and ensures accurate daily report of all money received保持库存现金限额并保证每日对所收现金进行准确报告。5.Cashes hotel guest's personal and travelers checks and assists with currency exchange为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。6.Keeps abreast of all modifications to accounting policies and procedures随时留意会计政策和工作程序的变化 。7.Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。8.Attends to guest's complaints, inquiries and requests.处理客人的投诉、问询和请求9.Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels10.熟悉洲际酒店和度假村集团的其它成员酒店，以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订 。Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service11.尽一切努力确保客人在离店时会对酒店的服务有很好的印象。Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。12.Takes personal interest and pride to ensure that the Club IC front desk work area is kept clean and in an orderly state al all times随时保持洲际俱乐部前台工作区域的整洁和有序，并以此作为自己的个人兴趣和骄傲 。13.Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty
Program member and other VIP's and with reference to hotel and to be a health or safety hazard

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