Travel Reservationist

• Establishes relationships with key customers (travel agents and direct consumers) to achieve our Core Purpose as well as maintain all established performance standards.
• Consistently achieves exceptional performance ratings on call and email observations.
• Consistently achieves the established call and email standards.
• Achieves the yearly number of enrollments/renewals for Leaders Club members.
• Achieves set response time to clients.

• Answers inbound/makes outbound telephone calls from/to various customers and provides information to secure hotel reservations. Assists with service requests that drive incremental revenue to our member hotels and builds customer loyalty.
• Assist China colleagues with work overflow as required.
• Processes reservation requests and service inquires that are received via email.
• Follow up with customers on a timely basis on special requests, and room/rate requests.
• Present the features and benefits of the LHW brand while interacting with customers through personalized conversations.
• Maintain a sound understanding and adhere to all LHW policies and procedures.
• Actively participates in team meetings.
• Compile data and distributes reports for additional handling if requested by their supervisor.
• Action Leaders Club upgrade requests in a timely manner.
• Identify potential for new Leaders Club member acquisition.
• Action Leaders Club enrollments and renewals.

• Pleasant disposition with strong communication skills and attention to detail.
• Hospitality, travel, luxury, international experience preferred.

• Proactive with initiative and a strong sense of urgency
• Keen eye for detail and meticulous in follow up
• Team player and a keen learner with excellent interpersonal & organization skills
• System savvy and possesses good computer skills (i.e. MS Office)
• Ability to demonstrate LHW core values.
• Professional and polished presence
• Ability to influence and build trust.
• Strong problem solving skills and able to make sound decisions
• Strong communication skills both written and verbal.
• Ability to work well under pressure and within tight deadlines.

The Leading Hotels of the World