Associate, Technical Sales (Mainland China/ Taiwan)
- Shanghai
- Permanent
- Full-time
- Serve as the primary technical resource for the sales team, provide technical expertise on products, services, and technologies.
- Attend customer meetings, engage with potential and existing customers to understand their technical needs and business objectives.
- Collaborate with the sales team to develop customized solutions that meet customer requirements.
- Demonstrate product features and benefits through presentations, demos, and technical discussions, both in person and via video conference.
- Address technical queries and provide timely, accurate responses.
- Confirm implementation requirements and pricing to provide customers with accurate cost projections.
- Act as a customer advocate for pre-sales and post-sales discussion, offering consultative support and consistent follow-up.
- Build and maintain strong relationships with key stakeholders, including IT managers and decision-makers.
- Stay up-to-date with industry trends, competitive landscape, and technological advancements to position SaaS solution adoption effectively.
- Provide feedback to the inside sales and channel partner team based on customer insights and market demands.
- Identify opportunities to streamline and enhance sales processes, including recommending improvements, and develop and implement comprehensive training programs.
- Train and support the sales team on technical aspects of products and solutions.
- Conduct workshops and training sessions for internal teams and external customers/partners to enhance product knowledge.
- Track and report on solution adoption rates and customer feedback.
- Create high-quality technical documentation and solution blueprints that are comprehensive, accurate, and easy to understand.
- Bachelor's Degree is preferred.
- 2-3 years of experience in pre-sales or technical consulting role with customer-facing approach.
- Strong familiarity in software or hardware solution selling/ service industry.
- Excellent command of Chinese language proficiency (verbal and written).
- Have experience managing the Greater China/ Mainland China/ Taiwan market.
- Experience working with or selling Cloud Computing such as Software as a Service (SaaS)/ Platform as a Service (PaaS)/ Infrastructure as a Service (IaaS) would be highly advantageous.
- Have experience or exposure to Open Source Software (OSS) including but not limited to Microsoft Azure, Office 365, Dynamics 365, Google Workspace or similar solutions.
- Consultative capability to influence customers in an interactive approach with demonstrated ability to extract hidden or unrealized requirements from customer.
- Problem solver and able to identify pain points and share best practices in open-source software management.
- Demonstrated ability to focus and manage ambiguous customer needs into specific, deliverable requirements.
- Customer-focused mindset with a commitment to delivering exceptional service and support on time.
- Advanced written and verbal communication skills - proactive communication style ensuring timely status of projects
- Excellent knowledge of CRM such as Microsoft Office, Google Workspace, Salesforce, Oracle tools and/or programs.