Work Flexibility: Field-basedPosition summary:Provides clinical sales support to all end users and provides on-site guidance and assistance during surgical procedures. Drives continuous account growth of the clinical base by working with key hospital staff, thought leaders and referring doctors in territory to develop a referral base and increase procedural/implant volume. Drives case volume and site growth by translating clinical benefits of MAKO into the economic benefits. Obtains purchase orders for products consumed during surgical procedures and maintains and tracks consigned inventories of company's products. Provides training, ongoing in-services, and customer education to assigned account(s). Provides feedback on product design to improve performance and customer satisfaction. Partners with sales and other cross functional teams in selling the clinical benefits of the company’s products.Essential Duties & Responsibilities: (Detailed Description)Must pass MAKO course examinations and be certified by MPS within probation.Provides surgeons and operating room staff with training and clinical/technical support in the operation of the company's robotic arm applications, associated equipment and instruments to insure ideal placement and precision.Uses proprietary software to prepare pre-operative CT scans for use in conjunction with the company's Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positioningProvides complete reports and associated metrics to management, direct supervisor and company's regulatory department detailing case reviews, services performed and recommendations for product, documentation and methodology improvementsMaintains and controls local MAKO consigned equipment, instrument, implant and disposables inventories, processes sales orders and provides forecast input to District Sales ManagerSupports company road-show demonstrations and 'Showsite' visits to provide potential customers with opportunity to see product in use and appreciation of clinical valueTrains physicians and hospital personnel, including OR staff, radiology and central sterile processing on the use of the System, accessories, disposables and implantsProvides prompt and accurate complaint reports per the requirements of MAKO’s quality systemSolves product problems for customers in an expeditious mannerProvides case coverage at unassigned accounts as neededMaintain current credentials as required by MAKO clinical training departmentDevelop and deliver training and education programs to Stryker peers.Travel may vary 50% up to 80% depending on assignmentEducation & Special Trainings:Bachelor’s degree with a minimum of 3 year experience; combination of experience and education is acceptableExcellent control of English (Speak, Read, Write, Use of computer and MS Office tools)Qualifications & Experience:Proven track record in sales, preferably with a surgical device company (Orthopedic preferred)Knowledge of the Operating Room environment requiredPhysical & Mental Requirements:Demonstrate ability to communicate with all levels of a medical department (Head of Dept., surgeons, nurses, surgical techs, central sterile processing techs, radiology)Ability to work in a team oriented environment with excellent interpersonal and communication skillsHigh command, willing to take controlHigh 3D spatial awarenessTravel Percentage: None
