A Solution Engineer is an individual contributor role in the region that plays a vital role in crafting exceptional customer experiences by delivering tailored solutions and nurturing innovation. The engineer in this role participates in the activities for Infobip’s solution proposals, owns the solution design, delivery and integrations, improvement of the current solutions. To deliver the desired business results, Solution Engineers collaborate with the HQ and regional teams and act as technical opportunity leads or assist the more experienced colleagues. They independently manage opportunities from initiation to delivery, making resource allocation decisions autonomously or in consultation with senior colleagues based on project complexity. A Solution Engineer can act as a generalist and perform all the activities listed below, or can be specialized in one or more areas, such as CX consultancy, partnerships, solution and product or industry specialization. Help customers and/or partners understand the value of Infobip solutions and services · Understand the customers’ businesses, knowing exactly which of our solutions and products can help them evolve their business · Design new and innovative solutions to meet customers’ business needs · Collect the technical requirements and design technical solutions and service integration plans · Handle technical and security questionnaires · Conduct captivating demos and POCs · Conduct scoping exercises and provide service quote estimationImplement solutions for new and existing customers· Deliver comprehensive and precise technical documentation· Configure/customize Infobip solutions to meet customer’s business requirements· Ensure all projects are delivered on time, within scope and budget, and exceeding customer expectations· Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries.· Create conversational workflows and strategies (natural dialog flows, wireframes and templates) for Answers and other Infobip productsContribute to internal initiatives and focus on continuous development · Document solutions and best practices and share them within the department (e.g. through active participation in the Community of Practice)· Have an overview of market feature requirements and provide feedback to steer the development of products’ features· Maintain a comprehensive understanding of Infobip's products and solutions, both technically and commercially, staying updated on changes and upgradesWe expect you:Your experience of 3 years developed your expertise in pre-sales, tech sales, or similar roles and now you’re looking for a high-growth challenge in a global IT company.You take proactive and creative approach to attend to clients’ needs (even if they are sometimes not aware of those needs).You are able to present products and ideas with ease, confidence and persistence.You speak fluently to clients, partners and colleagues alike, and have great command of English and Mandarin.You are a highly motivated self-starter, who is hungry to win, always looking to push own limits.You prefer collaborative, fast-paced, entrepreneurial environment.You enjoy travelling to foreign countries, even for a longer period.Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.#LI-XL1
