Senior Manager, Retail Application
Tapestry
- Shanghai
- Permanent
- Full-time
- Lead Asia Retail IT Project team to ensure stable, sustainable, and scalable solution is implemented with quality solution:
- Act as an application owner to own and manage all requests, issues and changes in retail system.
- Manage vendor performance and deliverables.
- Define and manage delivery and post-deployment process including tracking deliverables and approving deployment while maintaining stability and quality of retail systems and the surrounding integration.
- Participate and cooperate in various phases of projects impacting retail systems and stores, but which are led by other IT teams.
- Manage schedule, resource, and budget for retail team changes.
- Participate and engage in priority issue calls with technical support teams.
- Manage and define growth plan and provide constructive feedback on subordinates.
- Propose and lead explore and deployment of innovation ideas and initiatives both to fit local needs and regional synergy.
- Lead company growth initiatives (New Systems, Enhancements, Business project) from IT and deployment them across Asia regions including:
- Evaluate the current retail system and work closely with Retail teams across Asia for future improvements and/or systems enhancement.
- Define strategy for Retail applications based on understanding of IT and business roadmap.
- Act as representative for retail system team to discuss system solutions for company initiatives with business users:
- Bridge communication with regional and global business and IT partners
- Act as front line of IT department for business users in terms of store related activities such as project, change request, issue resolution.
- Act and contribute as a member of Asia IT team throughout regular and ad-hoc meetings virtually or in person.
- Business Trip to Asia countries will be required.
- Team management across Asia
- Retail knowledge
- Minimum 7-10 years of experience for Retail system design and management, including analysis of business requirements, designing, and managing testing and deployment.
- Knowledge of how Retail applications integrate with back-office functions / systems such as ERP, OMS and CRM related systems.
- Multi-region, multi-brand retail/lifestyle Industry working experience is required.
- In store applications including but not limited to POS System manage experience, Inventory management system is preferred.
- Experience in rolling out mobile solutions is highly desirable.
- Experience in LINE and WeChat in-store adoption will be highly valued.
- Management skillset
- Knowledge of IT project management, such as Fit/Gap analysis, design review and software testing review leveraging both waterfall and agile methodology
- Vender management experience
- Experience in partnering with business users and other IT team members to design and implement system across regions.
- Multi-region/country retail systems implementation experience, with China and Japan region exposure a strong plus
- Team Management
- Experience in managing teams across regions.
- Ability to identify team growth area and be able to guide and support members on their career path.
- Be a mentor to the teammates in event of crisis.
- Vendor Management
- Experience in managing performance of vendors in different regions.
- Set clear performance KPI for vendors and be able to collaborate with vendors on quality improvements.
- Technical Skillset:
- Basic SQL Database knowledge
- Basic Web Application knowledge
- Basic mobile application knowledge
- Extensive experience with external system integrations solution management
- Good understanding in compiling data flow and system architecture diagram.
- Desired Qualifications
- Bachelor's degree
- PMP (Project Management Professional) or relevant certifications
- ITIL (IT Infrastructure Library) or equivalent skill is plus.
- Strong communication skills in Chinese and English. Knowledge of Japanese is a strong plus.
- Being adaptable and flexible
- Have a strong sense of responsibilities and ownership.
- Ability to understand issues and system errors from a technical standpoint.
- Pro-active to support other teams where necessary.
- Ability to manage stress and be able to provide clear guidance with positive mindset.
- IT Organization is regionally structured in Asia, and Retail and Customer Experience Systems team has members in Japan and in China.
- Asia stores include Japan, China, Hong Kong/Macau, Taiwan, Korea, Singapore, Malaysia and Australia
- Multi-brand system projects and support in Japan, Asia, and in Europe (COACH, KATE SPADE, STUART WIZEMAN, but not limited to these) - approx. 800 stores
- Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
- Building Effective Teams: Blends people into teams when needed; creates strong morale