夜班经理 Night Manager

广州文华东方酒店

Tianhe, Guangzhou, Guangdong
Permanent
Full-time

3 days ago

8千-9千广州-天河区 | 2年以上 | 大专 | 招1人投递简历收藏微信这个职位不错扫给好友看看举报职位福利

五险一金
带薪年假
岗位晋升
包吃包住
人性化管理
结构化培训
节日礼物
补充医疗保险
集团免费房晚
健康周出游

职位描述The Night Manager takes a role in assisting to provide supervision and leadership in theFront Office in accordance with the objectives, performance and qualitystandards established by the hotel. The Night Manager also responsible for handling any guest inquiries or complaints andemergency situations round the clock and ensure guest satisfaction is attainedwith a good balance of the interest of the company.夜班经理根据酒店制定的目标、绩效和质量标准，协助监督和领导前厅部的工作。夜班经理还负责处理客人的询问、投诉和紧急情况，确保客人满意，同时兼顾酒店的利益。Duties and Supporting Responsibilities * Support, create and promote a climate of enthusiasm; maintain a work environment that promotes teamwork, performance, feedback, recognition, mutual respect and colleague commitment for achieving the goal (CXS) of the department as well as the hotel. Ensures departmental practices are compliant with company policies and legal requirements

Assist to promote upselling programmes in Front Office and be always creative and proactive in recommending ways of achieving better result. Compile monthly upselling report/ analysis
Assume the role of Night Manager on rotating basis. Liaise closely during the night with Security, Housekeeping and Engineering and to be aware of any situations that are going on in the hotel. Patrol all guest floors, public area, back of house area, offices and restaurants at least once every night
Handle any guest's inquiries or complaints, emergency situations, overbook situation. Ensure guest satisfaction is attained with a good balance of the interest of the company. Properly record cases into daily log, take appropriate follow up actions and update in individual guest profile (HMS). Always share, report and consult with Director of Front Office Operations or Front Office Manager of any guest complaint/ comment/ recommendation
Coordinate within Front Office and other departments for arrangement on VIPs' arrivals and departures
Assist with daily operations within Front Office, particularly Guest Services (i.e. check-in, check-out), Guest Relations and Concierge, whenever required or busy
Relieve duty and day-off of Guest Relations Manager/ Reception Manager when needed and upon request by superior
Always maintain a good work relationship with other departments

Job Requested * A minimum of 3 years Duty Manager/ Night Manager experience in luxury hotel.

Good knowledge of front desk operations.
Strong desire to deliver excellent guest services and with passion to serve.
Ability to multi-task and always remain composed.
Computer literacy which is not limited to Excel, Power Point and Word.
Fluent in English and Mandarin, both spoken and written.

其他要求国际联号工作经历：优先语言能力：英语-熟练计算机能力：熟练比比竞争力目前共有位求职者投递了该职位，你的简历匹配度为你的综合竞争力排名为第名用「最佳东方」APP扫一扫查看你的竞争力分析公司地址广州市天河区天河路389号广州文华东方酒店导航

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