CUSTOMER SERVICE SPECIALIST I
TE Connectivity View all jobs
- Shenzhen, Guangdong
- Permanent
- Full-time
Customer Care Specialist is the single point of contact for the assigned Customer account for operational issues and resolutions. Key responsibilities of this role are included:
Quote and Order Management
- Interface with Customers for Quote request or Price inquiries and approval
- Submit quotation request for pricing team approval.
- Sales order entry, order confirmation & expediting orders.
- Order change and backlog price adjustment
- On-going Backlog Management
- Shipment release and follow up
- Report and support past due backlog reduction
- NPI - follow up with PM/Plant/Finance for part master and cost setup
- Handle Sample order
- Process RMA / Goods replacement
- Handle customer enquiries & complaints. Investigate and work with other departments to resolve customer issues in a timely manner.
- Emails/Conference calls / Visits to Customer and TE Plants for critical delivery issues, expedition or projects.
- Work out solutions on Customer's special requirements, such as label, Customs process, packing & etc.
- NPS/VOC/Customer Service Survey Improvement Process. Identify and work on corrective actions to recurring issues.
- Initiate Stock Requisition for customer advance order or buffer stock.
- Work with manufacturing plants or Material Planning on capacity adjustment in order to fulfill Customer's demands
- Handle allocation, when necessary, especially when parts have delivery problem
- Consignment Stock Management/ Customer demand forecast monitoring and accuracy analysis
- Manage customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand.
- Negotiate with Customer for VMI liability and deadstock compensation.
- Resolve logistics and custom issues with relevant functions
- Billing attainment
- Follow up queries with Account Receivable
- Coordinate with Finance and Customer to solve pass due invoices issue
- Manage customer credit status & escalate for any abnormal status
- Apply credit release
- Process Credit note / Debit Note
- Customer Focus.
- Good Customer Service skills.
- Excellent communication skill. Able to interact with internal and external partners.
- Problem solving skills
- Team player with positive attitude.
- Proactive, responsible and takes ownership of issues.
- Able to work under pressure.
- Self-motivated, independent and able to work with minimum supervision
- Sense of urgency, analytical and able to multi-task under fast paced environment.
- Knowledge on SAP will be added advantage.
- Familiar with Microsoft Office.
SHENZHEN, Guangdong 518001
ChinaPosting City: SHENZHENJob Country: ChinaTravel Required: Less than 10%Requisition ID: 149028Workplace Type:External Careers Page: Customer ServiceApply nowStartPlease wait...TE Connectivity does not accept unsolicited assistance from third parties for employment opportunities. All CVs/resumes submitted to any TE employee by a third party without a valid written search agreement for that specific position will not be entitled to any form of compensation and such submission shall be deemed the sole property of TE. No fee will be paid in the event an individual is hired by TE regardless of any third party submission where no pre-existing written search agreement is in place. If an agency agreement is in place, submissions are position specific. General submissions not targeted at a specific employment opportunity will not be entitled to any form of compensation. Please, no phone calls or emails. © 2023 TE Connectivity Corporation. All Rights Reserved.×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
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