Senior Software Engineer

• Provide support for Legal Service Delivery initiatives by developing and delivering functionalities within the ServiceNow platform.
• Assess the viability of new requests and provide proposals and solutions to the business that meet business requirements, align with IT strategy and maximize reuse opportunities.
• Create and update Technical Documents when required.
• Demonstrate good analytical skills to ensure business problems are questioned and understood and the solutions are cost effective and timely.
• Ensure development is completed as per the customer’s requirements and provide consultation/technical support to the development wherever required.
• Be a subject matter expert and would be required to manage multiple small scale, moderately complex development projects.
• Identify opportunities to improve the application / streamline development activities wherever required and promote / drive innovation in technologies, processes and tools.
• Use scripting tools to automate routine tasks being done in the ServiceNow platform.
• Report progress and identify and raise any issues/risks, escalating as appropriate to enable satisfactory resolution.
• Establish and maintain good communication and relationships with relevant stakeholders, both internal and external to the development team.
• The role will report to the ServiceNow Platform Lead - Ask Legal.

• Experience in designing and implementing solutions within ServiceNow is required.
• Good knowledge of the core concepts of ServiceNow to include its OOTB functions and customization capabilities.
• Experience of working knowledge on ServiceNow Legal Service Delivery preferred.
• Experience of developing within a customized ServiceNow instance.
• 5-6 years of ServiceNow Developer experience, including APIs, Access Control, Client and Server-side scripting, Import sets and Transform Maps & Scripts, Service Portal including Widget development, Notifications, Employee Center, Agent Workspace, System Upgrades, System clones etc.
• Good working knowledge of JavaScript.
• Experience in writing technical documents is essential.
• Understanding of Agile methodologies and working practices.
• Must be able to design, discuss, question and document system solutions.
• Experience of system testing with a focus on end-user testing and ensuring traceability between requirements and test cases.
• Able to work under pressure and demonstrate initiative, enthusiasm and a rapid learning capability.
• Proven results-driven approach with the ability to take initiative, handle multiple tasks and shifting priorities and meet deadlines.
• Experience of forming and maintaining network relationships - solid partner/stakeholder interaction skills.
• Both spoken and written communication skills with experience of adapting style and approach to the audience and message to be delivered.
• ServiceNow Certification preferred.

HSBC