Job Purpose:1.Manage, develop and expand the branch freight forwarding and logistics business2.Provide direction and leadership3.Be responsible for ensuring profitable growth, identifying sound investments, maintaining satisfactory cash flow and market leadership, and the establishment of industry leading service standards and optimum utilization of business assets/human resources, training and developing people to fulfil organization expansion, building up and maintaining good relationship with local related government bureaus to create more business channels, all above in accordance with the country business strategy and local business environment.Main Responsibilities:CustomerExternal: Key and Strategic Customers1.Lead in performance improvement engagements and strategic customer interfaces with top revenue customers2.Liaise at the appropriate level to ensure customer retention, development and growth of new business3.Act as “focal point” for escalated issues4.Drive issue prevention & resolution for key and strategic customers5.Identify and develop potential, sustainable customer relationships6.Play an active role in supporting top level sales activities, being involved in large scale and strategic sales pitchesExternal: All CustomersEnable and facilitate the provision of services that meets or exceeds customer expectations and differentiates company from the competitorsInternal: Country Manager1.Provide advice/information on branch business environment to facilitate business performance review & evaluation2.Work with Country CEO to define and deliver business strategy to achieve sustainable business growth in branch3.Constantly scan the market to identify emerging trends and viable ventures/investment opportunities4.Develop and agree Branch business targets and KPIsStakeholderExternal: Local Industry Groups, Government and Regulatory bodies and government leadersRepresent and promote company; establish contact with strategically important government officials/agencies, trade bodies and the general public in order to enhance company’s business opportunities, brand awareness and image as the industry leaderInternal: DHL Divisions and Business Units (BU)1.Drive branch growth by leveraging synergies with other DHL divisions & Business Units2.Interface with Country office and other departments in country with respect to country programs3.Participate and support cross-business unit programmes and activities which promote business integration and growth in valueInternal: Branch Management Team1.Lead the branch annual business planning process, challenging targets and assumptions provided2.Review performance and jointly develop rectification plans to address shortfalls3.Lead and direct the determination of short and long term strategies and market approach, ensuring alignment with regional guidelines4.Work with the team to ensure achievement of business growth, revenue & profitabilityProcessBusiness Planning1.Explore and exploit branch growth opportunities2.Define business strategy for realistic sales growth3.Manage the annual planning process to ensure all departments develop aggressive but realistic plans that support the agreed strategies, maintain or improve market share and service levels4.Ensure that the branch is sensitive to emerging customer, market requirements and competitive trendsBusiness Performance and Results1.Ensure strategies and directions are clearly communicated and consistently implemented in branch2.Ensure that the branch’s annual business plans in terms of revenue, DSO, EBITA and service levels are met and that appropriate and timely corrective actions are taken to rectify any variance3.Enable and manage the achievement of service performance that meets or exceeds customer expectations and differentiates company from the competitors4.Ensure that appropriate organization structure is in place to optimize branch business performance and achieve organizational consistencyChampioning Improvement1.Continually review and improve business processes to improve productivity and add value to company services2.Manage the effective implementation and use of the appropriate technology in branch3.Manage the improvement of Customer Satisfaction over timeFinancial Management1.Ensure the financial well being of the branch from a legal, statutory and Global Head office perspectives2.Set, review, and implement capital and revenue budgets3.Ensure that cost control programs are effectively implemented to manage costs4.Ensure good capital and debtor management to improve liquidityPolicies and Procedures1.Ensure that Global and Regional Policies and Procedures are effectively implemented and adhered to within the local environments that the local business entities operate Finance & Projects2.Ensure the financial well being of the branch from a legal, statutory and DHL perspectives3.Set, review, and implement capital and revenue budgets4.Ensure that cost control programs are effectively implemented to manage costs5.Ensure good capital and debtor management to improve liquidity people management6.Develop a high performance service culture within the country that nurtures and encourages service excellence, quality and a 'can do' mindset7.Plan, organize and direct an efficient and effective country management team8.Develop IKOs/KPIs with team members and monitor individual performance9.Conduct performance appraisal, including coaching10.Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets11.Identify training needs and opportunities to develop a highly skilled functional department. Trains and develops managers for successionRequirement for the Jobs1.Education & Certification: Bachelor Degree and above or equivalent2.Expected years of experience (Minimum): 8 years & above, at least 3 years managerial experience3.Understanding of business strategies and focus4.Good operation knowledge on major products (AFR/OFR/DOM/IWS,etc)5.Good knowledge about forwarding industry--international rules/local practice/market trend6.Good Basic financial knowledge--understand p/l report, budgeting, AP/AR, BCA7.Good communication and interpersonal skill8.Good presentation skill9.Good negotiation skill10.Good team building and people management skill11.Good problem solving/process improvement skills12.Strong implementation skill13.Good sales activity leading capability14.Good P&L performance management15.Strong commitment to integrity16.Basic HR knowledge -- labor law, employee relationship, performance management
