Application Service Delivery Manager
DBS Bank
- Shanghai
- Permanent
- Full-time
- Working with group teams, local teams and external vendor and partners to manage and deliver business initiatives and projects thru project life cycle to business units and service units.
- Working closely and proactively with business units and service units on transformation, digitization, customer experience improvement and process optimization etc.
- Working with local and cross-region teams to deliver system enhancements and ad-hoc tasks and requests.
- IT enabling and transformation (re-platform, SRE, application modernization, EOL/EOS, Patch/NVS fixing).
- Co-ordinate and maintain productive working relationships with service providers and work closely with teams on production issue analysis and resolving within SLA.
- Compiles with bank polices, processes, procedures, and methodologies particularly in software development, project management and infrastructure deployment.
- Risk management, Incident management, vendor management and people management.
- Bachelor with 6-8 years of working experience or above
- In-depth knowledge and experience in banking products and platforms especially on retail banking related with hands-on experience.
- Experience in business analysis and translating business requirement into detailed technical design with total solution design and delivery.
- Multiple project management skills and experience and be familiar with SDLC and Agile (PMP and Scrum master preferred).
- Experience in production issue management including the RCA analysis, workaround identification and permanent fix.
- At minimum, experience with 5 years of project management.
- Proficiency in spoken and written English, strong ability to communicate with non-technical teams and multiple nations.
- Proactive, positive, independent, teamwork, highly self-study and organized, and be able to work under pressure.
- Bachelor or above, banking and Fin-tech background is preferable.
- Solid knowledge in banking end-to-end processing is preferable.
- Part of below technical skill sets would be preferred:
- UNIX - Solaris / AIX / Linux / Windows
- MariaDB / Oracle / SQL Server / MySQL / NoSQL / DB2
- JIRA / Jenkins / Maven / Git / SonarQube / Fortify / Artifactory / Nexus / Docker / Mesos / Kubernetes / Ansible / Sonarqube / Bitbucket
- WebSphere / JBoss / Apache / MQ
- Java / C++ / C # / Perl / Physon / .net / PL/SQL / Javascript / XML / HTML5
- VMware, VPC/IaaS, PaaS – Cloudfoundry, PaaS – Openshift, AWS, Testing Automation.
- DaaS API, Celerity, SuperSet, Qilkview / Tableau
- CLM Cloud Lifecycle Management
- SOAP / API / Micro-service
- PMP / CSM Certified Scrum Master