Head of High Jewelry and Exclusive Creations

Shanghai
Permanent
Full-time

2 months ago

MISSIONThe Head of HJ and Excl creations is a brand ambassador of Piaget inside and outside the Boutique by ensuring a top-level service for each client. She/He is reporting to the Commercial Director and HQ High Jewellery Team.She/ He is responsible to achieve sales and exceed sales targets set up Mainland China, in collaboration with all commercial team.She/He ensures a unique client experience before, during and after a sale, in or outside the boutique. She/He must implement a commercial action plan to develop High Jewellery clients and sales.She/He participates to High Jewellery events of Piaget, in this context, the High Jewellery Sales Manager is required to travel regularly and has a budget to manage.She/He is a High Jewellery referent all around the world with clients or in any relationship with the Maison. Is part part of HJ Committee & Community.KEY RESPONSIBILITIESSales Performance & Service:

Delivers a unique 360° client experience during a sale in and outside of the boutique (incl events)

Anticipates and organizes HJ & Exclusive Creations presentations and previews

Perfectly manages all sales related steps, from pitching to closing.

Adapts to clients' needs and motivations, manages up-selling

Strives to always surpass and exceed client expectations

Acts as a privileged contact on related CS topics and knows how to handle them

Proposes and develop special orders regularly

Participates to all HJ brand events as wells as client events.

Manages outgoings budget and travels plan

Forecasts and delivers the HJ & Exclusive Creations target - to be discussed with sales teams and management

Clients' Relationship & Development:

Nurtures exceptional client relationships to maintain and enhance client loyalty within her/his portfolio

Establishes action plans and strategies to develop the client portfolio to treat existing clients, upgrade potentials and regain lost clients

Develops the client portfolio by networking & hunting outside the boutique (including partnership developments)

Uses the yearly activation calendar to organize individual client journeys

Resolves client's complaints with the highest professionalism, promptly and successfully by investigating problems, developing solutions and making appropriate recommendations.

Operations:

Finalizes sales in SAP system in collaboration with the boutique and the Retail coordination

Controls discounts and contracts with business introducers following Brand guidelines

Works in collaboration with operations and HQ HJ teams on the supply needs: model stock, routing packs, target consignment, clients viewing, etc…

Supports the Boutique Management in any back of house/ administrative operations related to this category

Ambassador role:

Local Head of the China HJ Committee

Represents the Maison in all possible Brand events or non-brand High Profile events

Provides feedback, contributes in suggesting ideas and recommendations to the Management team in order to achieve improvements in all aspects of the High Jewellery business.

Shares skills to develop the HJ Specialists and Experts (work in pairs)

High Jewelry Community:- Contribute to the HJ Community by sharing and coaching on a daily basis:o Sales targets and associated action planso Best Practiceso Client Feedbacko Market/Competition insightso Strategic topics regarding HJ or HTI (coming from HQ or Local management)- Lead and organize with HJ team all HJ Community activations/trainings/presentations….- Present and animate the HJ Community, on a regular basis, on HJ/HTI specific topics with support from HQ & Ambassadors.SKILLSProfessional:A MUST:Exceptional interpersonal skills and proven success in Clients relationship development and clients recruitment.Strong affinity with the luxury world, at ease in the (U)HNWI community.Entrepreneurial mindset, strategic no-limit thinking.Ability to work independently, strong organizational & analytical skillsExcellent communication skillsEnglish speakerWell-groomed and demonstrate an attitude of professionalism, conscientiousness and reliability.Computer Knowledge in Microsoft (PPT and Excel); knowledge of SAP is a plus.A PLUS:Highly connected (with existing portfolio of clients & partners).Personal:Enthusiastic, self-confident and self-motivated with positive attitude at all times.Extravert, emotional intelligence.Result driven and solution-orientedSuccessfully able to handle multiple demands and competing priorities.Have a strong attention to details.Flexible, embrace and manage change.

Richemont

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