· Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Plan for the General Manager and Executive Committee for review分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训计划书的形式呈交给总经理和行政委员会审阅。· Familiarize yourself with the IHG HR and Training Standards, localizing where necessary使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理。· Ensure effective training programs are in place for the following:确保在以下方面有效的执行培训计划：o New Employee Orientation 新员工入职o Train the Trainer 培训培训师o Customer Service Training宾客服务培训o Technical job specific training (through certification of departmental standards and procedures)技术性职位的专门培训(部门规范程序证书)o Supervisory Skills Training监督管理技能培训o Management Development管理层发展o Fire, Life and Safety Training消防和生命安全培训o Employee retraining员工再培训· Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved监督每个部门培训业务计划的进展，确保实现培训目标。· Maintains all hotel training records保存酒店全部的培训记录。· Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。· Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。· Attend departmental training session and critique performance参加部门的培训课程，评估表现。· Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, Heartbeat, achievement of budget, etc利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如员工融入调查及意向调查，宾客心语报告，预算完成情况等。· Assist Department Trainers in preparing and conducting departmental training and assess accordingly协助部门培训师准备和进行部门培训并进行评估。PEOPLE员工团队· Prepare and monitor training programs for:制定和监督为以下人员提供的培训项目：o Management Trainees管理培训生o Hotel Employee酒店正式员工o Hotel School Trainees, etc酒店学校实习生等· Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training与能够协助提供高级或专业培训的专业人士取得联系。· Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。· Produce monthly training reports for your Manager and the General Manager including:为上级经理和总经理编制以下月度培训报告：o Internal Training Programs conducted完成的内部培训项目：o External training programs attended参加的外部培训项目：· Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information与上级交流疑难问题，客人或内部客户的意见以及其它相关信息 。· Establishes and maintains effective employee working relationships与员工建立并保持良好的工作关系 。· Attends and participates in daily briefings and other meetings as scheduled按计划参加并参与每日例会及其它会议。· Attends and participates in training sessions as scheduled按计划参加培训活动 。· Implements the hotel and department regulations, policies and procedures including but not limited to:实施酒店和部门的规定、政策和工作程序，包括但不限于：o House Rules and Regulation酒店的规则和规定o Health and Safety健康和安全o Grooming仪表仪容o Quality 质量o Hygiene and Cleanliness 卫生和清洁GUEST EXPERIENCE宾客体验· Liaise with other IHG Training Managers to share experiences and resources与洲际酒店集团的培训经理们保持联系，交流经验，交换资源。· Liaise with educational institutions conducting hospitality and training courses同从事旅游服务和培训课程的教育机构保持联系。· Maintain current information and records of suppliers of training resources and materials更新培训资源和资料供应商的信息和记录。RESPONSIBLE BUSINESS企业责任· Delivers briefings of all internal programmes to executive management and department heads为行政管理层和部门领导提供所有内部培训计划的介绍。· Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager按照地区人力资源总监和总经理的指示为本地区的工作效力。· Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。· Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance向员工提供工作指导、咨询，必要时对其进行批评处分，并提供建设性反馈意见以便提高工作绩效· Regularly communicates with staff and maintains good relations定期与员工交流思想，保持良好的员工关系。· Works with Superior in the preparation and management of the Department's budget