Routing Unified Communication Software Engineer

Shanghai
Permanent
Full-time

30 days ago

JOB DESCRIPTIONMeet the TeamWe are the Unified Communications (UC) Software Development team within Cisco Routing Business Unit under the Workplace Technology Group. Our team is responsible for a wide range of voice solutions, including Cisco flagship Voice Gateways (VG) for both Cloud Calling and On-Prem Calling, Digital Signal Processors (DSP) modules, as well as Analog and Digital Voice Modules operating on Catalyst 8200/8300 routing platforms. We also develop VoIP applications such as audio conferencing, transcoding, SWMTP, Fax, and Secure Modem for DoD and DoJ, and Secure Voice (TLS and sRTP).Our mission is to develop and maintain a competitive and high-quality VG and VoIP products, support the transition from on-prem to cloud calling, and integrate key UC capabilities into Cisco SD-WAN. Our major customers include U.S. government agencies (DoD, U.S. Army, FedRAMP), top financial institutions, healthcare providers, universities, FedEx, Disney, and leading retail stores.Join our high-energy team to help build the next-generation VG and drive the transition of on-prem voice solutions to the cloud.Your ImpactYou will join a team of talented and experienced software engineers to develop, test, and sustaining voice features on the next-generation (NG) routing platform and NG Voice Gateway. Your primary focus will be on P0 automation using pyATS for the new and existing UC features. You will also help the team on UC customer support in which you will work on BEMS (Business Escalation Management System) under senior engineer's supervise to maintain high CSAT (customer satisfaction).Minimum Qualifications

BS or MS in Computer Science or Computer Engineering. 3-5 years of Telecom or Networking industry experience. Experience in VoIP and Voice Gateway software testing automation.

Good Python and embedded C programming skills, knowledge of PyATS, parser libraries, and Linux shell scripting. Develop and maintain automated tests for both new and existing voice features.

Knowledge of test tools such as Camelot, Callgen, TRex , SIPp and Jenkins

Understanding of VoIP concepts and call control protocols such as Session Initiation Protocol (SIP), DSPFarm, traditional digital/analog voice interfaces, and Cisco Call Manager, to automate tests, troubleshoot failures, and maintain/upgrade testbeds.

Good written and verbal communication skills in English

Preferred Qualifications

Self-motivated, result driven, and teamwork

Understanding of DSPFarm services, Digital Signal Processor (DSP) functions, codecs

Familiar with Linux server setup and upgrades and Cisco UCS

Working experience on customer support is a plus

Message to applicants applying to work in the U.S. and/or Canada:When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:.75% of incentive target for each 1% of revenue attainment up to 50% of quota;1.5% of incentive target for each 1% of attainment between 50% and 75%;1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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