Front Desk Supervisor 前台主管

• Anticipate guests' needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.
• Accuracy in link of reservations requirement to room allocation/guest needs.
• Liaison between Front Office departments and rest of hotel effective for guest experience.
• Conducts shift briefings to ensure hotel activities and operational requirements are known.
• Supervise front office operations during assigned shift including:

• Maintenance of information about local events.
• Compile occupancy statistics.
• Supervise group bookings.
• Assisting with serious complaints.
• Supervise cashiering activities during shift including:
• Cash handling and banking procedure.
• Dealing with irregular payments.
• Instructing staff in credit policies and facilities.
• Instructing staff in cash security procedures.
• Supervise the cashiering system.
• Proficient in the use of Microsoft Office and Front Office System.

• 为客人提供个性化的到店及离店体验。
• 预知客人需求，收集客人喜好，并确保这些需求和喜好在客人入住期间会被一直满足。
• 根据预订信息准确地为客人安排房间及满足合理需求。
• 在前厅部与酒店其他部门之间有效的沟通来提高宾客体验。
• 进行有效的交接班简报工作，以明确酒店活动和运营要求。
• 在当班期间监督前厅部运营情况，包括：

• 维护客户信息；
• 维护当地活动的信息；
• 统计入住情况；
• 监督团组预订情况；
• 协助解决严重投诉问题；
• 在当班期间监督收银活动，包括：
• 现金处理和银行业务程序；
• 处理非法支付情况；
• 就信用政策和设备对员工进行指导；
• 就现金安全程序对员工进行指导；
• 对收银系统实施监管；
• 熟练使用微软办公软件和前台系统；
• 具有解决问题和组织能力；

• Diploma or Degree preferably in hospitality or related field.
• Minimum one (1) years relevant experience in a similar position in a renown international. hotel brand.
• PMS and Office software knowledge· Excellent oral and written skills in Mandarin and English.
• Excellent interpersonal & communication skills.
• Service oriented with an eye for details.
• Confidently able to resolve problems and make decisions.
• Adaptable and flexible and able to embrace and respond to change effectively.

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