Officer, Cash Client Services
Standard Chartered View all jobs
- Tianjin
- Permanent
- Full-time
To comply with the group strategy of Cash journeyBusiness
HK cash client servicesProcesses
To support a centralised service model for Paytech and Network clients, delivered through GBS as a single point of contact, to improve the overall client experience for clients operating across multiple SCB marketsPeople & Talent
Talent development as the successorRisk Management
Ensure all processing are in line with risk frameworkRegulatory & Business Conduct
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Cash Operations, CIB RM, Sales, Country CSGOther Responsibilities
Embed Here for good and Group's brand and values in HK Cash Client Services; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]Qualifications
- Bachelor's degree and above
- Fluent language in Mandarin, English and Cantonese
- Good communication skills
- Fast learner and self-motivated
- More than 5 years' experience in banking call centre will be preferred
- Cash & Channel product knowledge
- Problem resolving skills
- Communication skills
- Teamwork and coordination
- Logic thinking
- Microsoft Office
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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