Director, Technical Sales & Delivery, Cybersource
Visa
- Shanghai
- Permanent
- Full-time
- Lead & Develop Client Delivery Manager based in China for delivery of CyberSource Solutions
- Develop tactical and strategic plans to support the needs of new and existing enterprise clients.
- Provide technical, functional and subject matter expertise to our sales team
- Conduct technical presentations and product demonstrations for customer audiences
- Be a lead resource in supporting the preparation and responses for RFPs and RFIs
- Work closely with our Product Management team to maintain technical and functional knowledge of existing and new services
- Identify and work with third party resources as necessary to support client integration needs
- Project planning and coordination, Communication and risk management
- Maintain excellent customer satisfaction during project delivery
- Work with industry standard project management methodologies
- Design and document custom workflow processes
- Conduct Business Process to Payments Workflow Workshops
- Consult with Clients for Solution Design & Architectural design
- Develop and deliver customer, partner and internal training
- Contributing to corporate knowledge and best practices by creating or enhancing documentation and processes.
- Work with internal and client teams to develop integration plans, manage diverse stakeholders, and manage expectations
- Business Development of Visa Digital Acceptance Solution to increase Acceptance and Deploy Infrastructure that serves clients needs
- Work with Merchant Sales team to drive deal to closure from technical perspective. Identify and pursue new tech partners, service providers and ecosystem participants in AP payment ecosystem.
- Drive conversations with regional counterparts in client-facing strategic engagements to define and deliver best in class authorization performance.
- Digital savvy - applying your knowledge to the way you work
- Stay current and up-to-date with latest innovation, digital trends, research, skills, and education
- Champions bold ideas and new ways of doing things
- Challenge the status quo and champion better ways of delivery solutions
- Consistently search for innovative, more efficient ways to work and make incremental improvements to existing processes or ways of doing business with internal or client stakeholders
- Actively promotes an environment of inclusion and diversity of thought
- Communicates openly, honestly and respectfully - ensuring opinions are heard
- Proactively limit or mitigate unconscious biases when making decisions
- Connects the dots and information across the organization to leverage the best of Visa's technologies, expertise, and solutions
- Keeps client needs at the forefront of priorities and takes action to provide high quality solutions/services that exceed their expectations
- Make quick, timely decisions in the face of limited, ambiguous information, or in a crisis or other high-pressure situation
- Determine success criteria and key performance indicators for achievement of results and track and monitor progress against those criteria
- Encourage others to openly share and build on each other's new ideas, products or solutions
- Demonstrate energy and positive response when tackling challenging problems and view complicated tasks as engaging or motivating
- Show openness to new ideas, modifying viewpoints and direction in light of new information
- Quickly adapt to multiple changing work demands and priorities by adjusting style and tactics to fit the new circumstances
- Quickly recover from setbacks or failure by viewing as a lesson learned and trying again
- Minimum of 10+ years IT consulting, project management, systems implementation and/or Technical Solution development, Professional Services Experience with increasing levels of responsibility
- Excellent verbal and written communications, interpersonal skills knowledge /certification of IT project management best practices
- Strong understanding of payment processing infrastructure systems, technologies, and security standards preferred.
- Strong knowledge of technology, including programming languages (Java, Web Services, C/C++. Etc.), operating systems (Unix,Linux,Windows) and commercial software applications.
- Familiarity with merchant store front and shopping cart technologies
- Ability to influence and lead diverse set of globally based internal stakeholders.
- Experience working in Asia Pacific region
- Revenue driven and accountable must be willing to take initiative and move into 'greenfield' territory
- Bachelor's degree or equivalent required