1.Maintain a high customer service focus by approaching your job with the customers always in mind.2.Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.3.Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.4.Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.5.Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.6.Confidently know the food and beverage menu contents and explain them in detail to guests.7.Understand dietary requirements and offer appropriate suggestions.8.In consultation with the Manager, agree and implement actions to make improvements to customer service.