Sr. SAP Concur Support
Cognizant
- Beijing
- Permanent
- Full-time
- Responsible for the configuration of parameters and settings within SAP Concurs Expense module according to the overall design defined by the Functional Consultant.
- Manage third-party and Concur integrations (e.g., credit cards, direct reimbursement to employees, direct payments to vendors)
- This is a support role to work in client ecosystem and help clients in resolving any Concur related issues and help them implement/ integrate where required.
- Provide client/ internal team expertise & support for troubleshooting of technical issues related to the SAP Concur T&E interface.
- Lead client knowledge transfer/ training sessions with client technical resources remotely.
- Experience with core Concur development tools including user administration, imports/exports, forms, workflows, audit rules.
- Excellent communication and presentation skills.
- Experience working with multi-tiered ticket handling/resolution systems.
- Demonstrated ability to prioritize and manage workflow to meet deadlines.
- Effective verbal and written communication skills.
- Manage the expectations of the client with regards to product functionality, functional deliverables, timeframes, etc. by understanding the key business drivers and their prioritization.
- Administer and support Concur Expense.
- Administer and support integrations between Concur and other applications (S4 Finance, SF, etc).
- Work closely with HR IT, internal and external stakeholders in a collaborative way.
- Provides support and resolve tickets belonging to systems within responsibility.
- Provides technical incident, service request, and problem tickets management oversight and prioritization.
- Provides major incident oversight and communicates status to the business in a timely manner.
- Oversees SLA compliance for all workloads and re-prioritizes tickets if necessary.
- Understands and assesses the financial impacts of incidents related to disrupted product processes – assisting the business work through complex errors.
- Analyze batch failures/errors and summarize findings.
- Advises and assists L1 resources as needed.
- Chinese (Mandarin) & English speaking resource.
- Certification in Concur