Product Enablement Specialist

• Role holder is expected to take full accountability of progress of maintenance deals and documentation work assigned. Contribute to the successful delivery of ‘Best in Class’ standards whilst remaining within key operational performance parameters (Service, Operational targets etc.)

• Consistently maintain high quality standards and adapt to change in a dynamic environment marked by ongoing procedural updates/ HSBCnet system enhancements and Digital transformation initiatives. Minimize the input quality errors by ensuring that documentation and other requirements are complete and accurate the first time.

• Coordination with other global GPS units including international service teams, Senior Account Managers, Sales, Product Management, and Implementations amongst others supporting the business, to establish and maintain excellent working relationships, and effectively resolve client requests/issue/escalations.

• Drive effective handling of overall deals, completing required documentation requirements in a timely manner within defined TAT for each of the complexities. Achieve client survey score targets month on month with good survey and response rates.

• Support team managers and drive any projects to enhance customer experience and process effectiveness, Ability to identify opportunities to streamline processes, eliminate redundancy,

• Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting.

• Bachelor’s degree in business, related field or equivalent work experience with excellent problem-solving, time management, planning and organization skills; Ability to manage and resolve/complete multiple competing priorities, projects, and inquiries.

• Knowledge of industry standards related to all Cash Management products and services. Min 2-3 years of corporate cash management and corporate clients fronting experience and proven ability to deliver creative and flexible customer solutions.

• Have a positive, can-do attitude with a desire to get things right first time every time, and work around limitations, Strong Customer Orientation and passionate about delivering superior customer service.

• Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders at all levels.

• Excellent range of English, Cantonese and Mandarin communication skills, including written, verbal, and the ability to deliver compelling presentations required.

• Strong analytical, project management, problem-solving and technical skills, not limit to Microsoft Word, Outlook, and Excel.

HSBC