Service Associate - Service Center 宾客服务员-服务中心
- Minhang, Shanghai
- Permanent
- Full-time
- Handles all incoming/ outgoing telephone calls and guests requests courteously and efficiently.
- Knows how to handle the telephone, radio/ music and video equipment.
- Knows all the Emergency Procedures of the hotel and how to handle them.
- Accurately records all requests for wake-up calls and ensures they arehandled correctly.
- Knows the hotel and all its facilities, the department and section heads,the responsibilities of each department, the office extension numbers and its respective operation hours.
- Good interpersonal skill and communication skill
- Good team player, build team morale and have passionate, energetic,fashionable personality
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