Location(s)Suzhou, JiangsuCompanySRG GlobalCareer FieldQualityJob Number154108Your JobPerform a wide variety of Quality Engineer support functions for Customer Quality Supervisor. Act as liaison between customers and SRG, SRG and supplier; apply detailed program knowledge in collecting and/or creating reports using customer information. Issue requests for internal corrective actions and coordinate the closure.What You Will Dol Comply with EHS system's requirements.l Comply with IATF16949 requirements.l Comply with TISAX requirements.l Manage customer complaints, as the window of feedback to customer, necessary con-call with customer, or support domestic or oversea business trip if need.Ø Get well understand own customers - vehicles, locations, claims, warranties, trainings, portal, procedures, etc.Ø Build good contacts and relationships - liaisons, engineers, managers, and even higher contacts.Ø Claims - solid/8D/power BI, effectiveness, and efficiency.Ø Inspection standards and maintain their controlled status; and give sufficient feedbacks for quality engineering for continuous improvementsØ Engage in APQP - cross function team for the updating and finalization of PPAP's, FMEA's Control plans, process flow charts, gauges, work instructions and inspection/test plans. Engage and buy in APQP/PPAP.l Lead the external COQ management, meet the KPIs requirementsl Lead plant ECN for launched projects as championl Customer portal management, track customer scorecard and their improvements.l Lead customer audits and engage the team needed for success passl Review and lead the customer contract review process.l Lead the liaison management -COQ control / working hours/ sorting /payment …l Maintain inspection instructions and coach trainer/inspectors.l Authorized to stop line when abnormal quality split occurs.l Treat GP12 as external customers and have sound problem solving processl Customer issues caused by suppliers, request for corrective actions, records, charge backl Others needed from the plant for quality improvement, like VAVE projects…Who You Are (Basic Qualifications)l Bachelor's degree, preferably in an engineering technology field.l Familiar with customer portal is better like FCA/GM/JLR/VW/Nissan...l At least 5 years' quality experience in factory, preferably in automotive quality.l Economical thinking/commercial sensel Good virtue, character, persistencel Familiar with quality tools, e.g. APQP, PPAP, FMEA, SPC, MSA,8D, etc.l Good problem-solving skills and good leadership during problem solving.l Good computer Skills-Word, Excel, PowerPoint, etc.l Excellent oral and written communications skills especially for customer interaction.l Fluent oral and written Englishl Able to travel and work overtimeAt Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.Who We AreAs a Koch company, SRG Global is a team of creative and innovative individuals that engineer solutions for greater surface durability, structural integrity, enhanced functionality, vehicle efficiency and design flexibility. From products such as grilles, emblems and nameplates, moldings, bezels and other trim pieces; to processes like injection molding, painting and plating; we are one of the largest manufacturers of chrome-plated plastic parts for the automotive and commercial truck industries.At Koch, employees are empowered to do what they do best to make life better. Learn how our helps employees unleash their potential while creating value for themselves and the company.